Inquire Before Buying
Speak to an Analyst 
Request Brochure 
Request CustomizationIMARC made the whole process easy. Everyone I spoke with via email was polite, easy to deal with, kept their promises regarding delivery timelines and were solutions focused. From my first contact, I was grateful for the professionalism shown by the whole IMARC team. I recommend IMARC to all that need timely, affordable information and advice. My experience with IMARC was excellent and I can not fault it.
Read More
苦情管理ソフトウェア市場レポートタイプ別（統合型、スタンドアロン型）、コンポーネント別（ソフトウェア、サービス）、展開形態別（クラウドベース、オンプレミス）、エンドユース産業別（政府・公共機関、BFSI、小売、IT・通信、ホスピタリティ、ヘルスケア、その他）、地域別 2025-2033
Report Format: PDF+Excel | Report ID: SR112024A25524
Buy Now
Language of the Report – English
ただし、追加料金で日本語のレポートが入手できる場合もある。
1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Complaint Management Software Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Type
6.1 Integrated
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Stand-alone
6.2.1 Market Trends
6.2.2 Market Forecast
7 Market Breakup by Component
7.1 Software
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Services
7.2.1 Market Trends
7.2.2 Market Forecast
8 Market Breakup by Deployment Mode
8.1 Cloud-based
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 On-premises
8.2.1 Market Trends
8.2.2 Market Forecast
9 Market Breakup by End Use Industry
9.1 Government and Public Sector
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 BFSI
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 Retail
9.3.1 Market Trends
9.3.2 Market Forecast
9.4 IT and Telecom
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Hospitality
9.5.1 Market Trends
9.5.2 Market Forecast
9.6 Healthcare
9.6.1 Market Trends
9.6.2 Market Forecast
9.7 Others
9.7.1 Market Trends
9.7.2 Market Forecast
10 Market Breakup by Region
10.1 North America
10.1.1 United States
10.1.1.1 Market Trends
10.1.1.2 Market Forecast
10.1.2 Canada
10.1.2.1 Market Trends
10.1.2.2 Market Forecast
10.2 Asia-Pacific
10.2.1 China
10.2.1.1 Market Trends
10.2.1.2 Market Forecast
10.2.2 Japan
10.2.2.1 Market Trends
10.2.2.2 Market Forecast
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2 Market Forecast
10.2.4 South Korea
10.2.4.1 Market Trends
10.2.4.2 Market Forecast
10.2.5 Australia
10.2.5.1 Market Trends
10.2.5.2 Market Forecast
10.2.6 Indonesia
10.2.6.1 Market Trends
10.2.6.2 Market Forecast
10.2.7 Others
10.2.7.1 Market Trends
10.2.7.2 Market Forecast
10.3 Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2 France
10.3.2.1 Market Trends
10.3.2.2 Market Forecast
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2 Market Forecast
10.3.4 Italy
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6 Russia
10.3.6.1 Market Trends
10.3.6.2 Market Forecast
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2 Market Forecast
10.4 Latin America
10.4.1 Brazil
10.4.1.1 Market Trends
10.4.1.2 Market Forecast
10.4.2 Mexico
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3 Others
10.4.3.1 Market Trends
10.4.3.2 Market Forecast
10.5 Middle East and Africa
10.5.1 Market Trends
10.5.2 Market Breakup by Country
10.5.3 Market Forecast
11 SWOT Analysis
11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
15.3.1 AssurX Inc.
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.2 EtQ LLC
15.3.2.1 Company Overview
15.3.2.2 Product Portfolio
15.3.3 Freshworks Inc.
15.3.3.1 Company Overview
15.3.3.2 Product Portfolio
15.3.3.3 Financials
15.3.4 HappyFox Inc.
15.3.4.1 Company Overview
15.3.4.2 Product Portfolio
15.3.5 Intelex Technologies (Industrial Scientific Corporation)
15.3.5.1 Company Overview
15.3.5.2 Product Portfolio
15.3.6 MasterControl Inc.
15.3.6.1 Company Overview
15.3.6.2 Product Portfolio
15.3.7 Quantivate LLC
15.3.7.1 Company Overview
15.3.7.2 Product Portfolio
15.3.8 Salesforce.com Inc.
15.3.8.1 Company Overview
15.3.8.2 Product Portfolio
15.3.8.3 Financials
15.3.8.4 SWOT Analysis
15.3.9 Sparta Systems Inc.
15.3.9.1 Company Overview
15.3.9.2 Product Portfolio
15.3.10 Zendesk Inc.
15.3.10.1 Company Overview
15.3.10.2 Product Portfolio
15.3.10.3 Financials
15.3.11 Zoho Corporation Pvt. Ltd.
15.3.11.1 Company Overview
15.3.11.2 Product Portfolio
List of Figures
Figure 1: Global: Complaint Management Software Market: Major Drivers and Challenges
Figure 2: Global: Complaint Management Software Market: Sales Value (in Billion USD), 2019-2024
Figure 3: Global: Complaint Management Software Market Forecast: Sales Value (in Billion USD), 2025-2033
Figure 4: Global: Complaint Management Software Market: Breakup by Type (in %), 2024
Figure 5: Global: Complaint Management Software Market: Breakup by Component (in %), 2024
Figure 6: Global: Complaint Management Software Market: Breakup by Deployment Mode (in %), 2024
Figure 7: Global: Complaint Management Software Market: Breakup by End Use Industry (in %), 2024
Figure 8: Global: Complaint Management Software Market: Breakup by Region (in %), 2024
Figure 9: Global: Complaint Management Software (Integrated) Market: Sales Value (in Million USD), 2019 & 2024
Figure 10: Global: Complaint Management Software (Integrated) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 11: Global: Complaint Management Software (Stand-alone) Market: Sales Value (in Million USD), 2019 & 2024
Figure 12: Global: Complaint Management Software (Stand-alone) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 13: Global: Complaint Management Software (Software) Market: Sales Value (in Million USD), 2019 & 2024
Figure 14: Global: Complaint Management Software (Software) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 15: Global: Complaint Management Software (Services) Market: Sales Value (in Million USD), 2019 & 2024
Figure 16: Global: Complaint Management Software (Services) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 17: Global: Complaint Management Software (Cloud-based) Market: Sales Value (in Million USD), 2019 & 2024
Figure 18: Global: Complaint Management Software (Cloud-based) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 19: Global: Complaint Management Software (On-premises) Market: Sales Value (in Million USD), 2019 & 2024
Figure 20: Global: Complaint Management Software (On-premises) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 21: Global: Complaint Management Software (Government and Public Sector) Market: Sales Value (in Million USD), 2019 & 2024
Figure 22: Global: Complaint Management Software (Government and Public Sector) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 23: Global: Complaint Management Software (BFSI) Market: Sales Value (in Million USD), 2019 & 2024
Figure 24: Global: Complaint Management Software (BFSI) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 25: Global: Complaint Management Software (Retail) Market: Sales Value (in Million USD), 2019 & 2024
Figure 26: Global: Complaint Management Software (Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 27: Global: Complaint Management Software (IT and Telecom) Market: Sales Value (in Million USD), 2019 & 2024
Figure 28: Global: Complaint Management Software (IT and Telecom) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 29: Global: Complaint Management Software (Hospitality) Market: Sales Value (in Million USD), 2019 & 2024
Figure 30: Global: Complaint Management Software (Hospitality) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 31: Global: Complaint Management Software (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
Figure 32: Global: Complaint Management Software (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 33: Global: Complaint Management Software (Other End Use Industries) Market: Sales Value (in Million USD), 2019 & 2024
Figure 34: Global: Complaint Management Software (Other End Use Industries) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 35: North America: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 36: North America: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 37: United States: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 38: United States: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 39: Canada: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 40: Canada: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 41: Asia-Pacific: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 42: Asia-Pacific: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 43: China: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 44: China: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 45: Japan: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 46: Japan: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 47: India: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 48: India: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 49: South Korea: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 50: South Korea: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 51: Australia: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 52: Australia: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 53: Indonesia: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 54: Indonesia: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 55: Others: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 56: Others: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 57: Europe: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 58: Europe: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 59: Germany: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 60: Germany: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 61: France: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 62: France: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 63: United Kingdom: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 64: United Kingdom: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 65: Italy: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 66: Italy: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 67: Spain: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 68: Spain: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 69: Russia: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 70: Russia: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 71: Others: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 72: Others: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 73: Latin America: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 74: Latin America: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 75: Brazil: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 76: Brazil: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 77: Mexico: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 78: Mexico: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 79: Others: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 80: Others: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 81: Middle East and Africa: Complaint Management Software Market: Sales Value (in Million USD), 2019 & 2024
Figure 82: Middle East and Africa: Complaint Management Software Market: Breakup by Country (in %), 2024
Figure 83: Middle East and Africa: Complaint Management Software Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 84: Global: Complaint Management Software Industry: SWOT Analysis
Figure 85: Global: Complaint Management Software Industry: Value Chain Analysis
Figure 86: Global: Complaint Management Software Industry: Porter's Five Forces Analysis
List of Tables
Table 1: Global: Complaint Management Software Market: Key Industry Highlights, 2024 and 2033
Table 2: Global: Complaint Management Software Market Forecast: Breakup by Type (in Million USD), 2025-2033
Table 3: Global: Complaint Management Software Market Forecast: Breakup by Component (in Million USD), 2025-2033
Table 4: Global: Complaint Management Software Market Forecast: Breakup by Deployment Mode (in Million USD), 2025-2033
Table 5: Global: Complaint Management Software Market Forecast: Breakup by End Use Industry (in Million USD), 2025-2033
Table 6: Global: Complaint Management Software Market Forecast: Breakup by Region (in Million USD), 2025-2033
Table 7: Global: Complaint Management Software Market: Competitive Structure
Table 8: Global: Complaint Management Software Market: Key Players
Benefits of Customization
Personalize this research
Triangulate with your data
Get data as per your format and definition
Gain a deeper dive into a specific application, geography, customer, or competitor
Any level of personalization
Get in Touch With Us
UNITED STATES
Phone: +1-631-791-1145
INDIA
Phone: +91-120-433-0800
UNITED KINGDOM
Phone: +44-753-714-6104
Email: sales@imarcgroup.com
Client Testimonials
The IMARC team was very reactive and flexible with regard to our requests. A very good overall experience. We are happy with the work that IMARC has provided, very complete and detailed. It has contributed to our business needs and provided the market visibility that we required
Read More
We were very happy with the collaboration between IMARC and Colruyt. Not only were your prices competitive, IMARC was also pretty fast in understanding the scope and our needs for this project. Even though it was not an easy task, performing a market research during the COVID-19 pandemic, you were able to get us the necessary information we needed. The IMARC team was very easy to work with and they showed us that it would go the extra mile if we needed anything extra
Read More
Last project executed by your team was as per our expectations. We also would like to associate for more assignments this year. Kudos to your team.
Read More.webp)
We would be happy to reach out to IMARC again, if we need Market Research/Consulting/Consumer Research or any associated service. Overall experience was good, and the data points were quite helpful.
Read More
The figures of market study were very close to our assumed figures. The presentation of the study was neat and easy to analyse. The requested details of the study were fulfilled. My overall experience with the IMARC Team was satisfactory.
Read More
The overall cost of the services were within our expectations. I was happy to have good communications in a timely manner. It was a great and quick way to have the information I needed.
Read More
My questions and concerns were answered in a satisfied way. The costs of the services were within our expectations. My overall experience with the IMARC Team was very good.
Read More
I agree the report was timely delivered, meeting the key objectives of the engagement. We had some discussion on the contents, adjustments were made fast and accurate. The response time was minimum in each case. Very good. You have a satisfied customer.
Read More.webp){kind=logo}
We would be happy to reach out to IMARC for more market reports in the future. The response from the account sales manager was very good. I appreciate the timely follow ups and post purchase support from the team. My overall experience with IMARC was good.
Read More
IMARC was a good solution for the data points that we really needed and couldn't find elsewhere. The team was easy to work, quick to respond, and flexible to our customization requests.
Read More
IMARC did an outstanding job in preparing our study. They were punctual and precise, delivering all the data we required in a clear and well-organized format. Their attention to detail and ability to meet deadlines was impressive, making them a reliable partner for our project.
Read More
I wanted to express my sincere appreciation for your efforts in handling this matter. Your dedication and commitment have truly been commendable. It is evident that you have put in a tremendous amount of hard work and expertise into resolving the issues at hand. I would also like to take this opportunity to inform you that we are greatly interested
Read More
Overall, the deliverable was well organized and my experience with the project team was good. In particular, I appreciated how they responded when I requested additional information and the Japanese version.
Read More
The IMARC team were extremely professional and very cooperative. The team were also extremely flexible in making changes and modifications wherever required. The entire experience right from project kick-off to after sales support was fruitful and smooth.
Read More
I’d like to express my gratitude for the work you accomplished with the industry report. The way you responded to the requirements and delivered under tight timelines shows your expertise, exceptional work ethic and commitment to your customer’s success. The entire team and company are incredibly thankful for your dedication. Once again, thank you
Read More
The market reports from IMARC have been instrumental in guiding our business strategies. We found the reports comprehensive and data-driven, which helped us make informed decisions. The detailed insights and actionable data have consistently provided us with a competitive edge in a rapidly changing alcohol market.
Read More
One of the best things about IMARC is their flexibility and predisposition to tailor the reports and adapt to our needs. They are not just great in their researching and consulting solutions, but their service is unparallelled. We’ve worked with them a couple of times and we will keep working with them in future projects.
Read More
We recently commissioned multiple market research reports from IMARC, and the insights we received were invaluable. The depth of analysis, accuracy of data, and actionable recommendations have greatly enhanced our strategic decision-making.
Read More
The market estimates provided by your team were pretty much in line with what we were theorizing internally. Really appreciate the work on this.
Read More
The sale account manager and the service was excellent. The data and market trends gathered from the report was insightful and really assisted while planning future product and growth strategies.
Read More
The report is excellent and has good amount of data and our team is extremely happy with the information provided.
Read More
Thank you very much for your cooperation and post purchase support. We were really happy with the final deliverable, and the takeaways from the report.
Read More