苦情管理ソフトウェア市場レポートタイプ別(統合型、スタンドアロン型)、コンポーネント別(ソフトウェア、サービス)、展開形態別(クラウドベース、オンプレミス)、エンドユース産業別(政府・公共機関、BFSI、小売、IT・通信、ホスピタリティ、ヘルスケア、その他)、地域別 2025-2033

苦情管理ソフトウェア市場レポートタイプ別(統合型、スタンドアロン型)、コンポーネント別(ソフトウェア、サービス)、展開形態別(クラウドベース、オンプレミス)、エンドユース産業別(政府・公共機関、BFSI、小売、IT・通信、ホスピタリティ、ヘルスケア、その他)、地域別 2025-2033

Report Format: PDF+Excel | Report ID: SR112024A25524
Year End sale Buy Now

市場概要:

世界の苦情管理ソフトウェア市場の規模は、2024年にUSD 27億に達しました。今後、IMARC Groupは、2025年から2033年の間に9.3%の成長率(CAGR)を示し、2033年までにUSD 60億に達すると予測しています。

レポート属性
主要統計
基準年
2024
予想年数
2025-2033
歴史的な年
2019-2024
2024年の市場規模
27億米ドル
2033年の市場予測
60億米ドル
市場成長率 2025-2033 9.3%


苦情管理ソフトウェアとは、顧客からの苦情や要望をタイムリーに処理、管理、報告、対応するためのプラットフォームを指します。顧客からの苦情を受け付け、分類し、提出から解決までを追跡することで、組織を支援します。また、さまざまな基準に基づいて苦情の優先順位を付け、サービス担当者に警告を発し、問題が解決されたら顧客に通知し、プロセス全体を合理化して迅速な解決を実現します。近年、苦情管理ソフトウェアは、自動化された苦情とレポート処理を提供し、ワークフローを改善し、顧客サービスを強化し、リアルタイムで顧客のフィードバックを監視するため、企業の間で人気を集めています。

苦情管理ソフトウェア市場

苦情管理ソフトウェアの市場動向:

顧客体験の向上とブランドイメージの保護に対するニーズの高まりが、市場成長の主な要因となっている。苦情管理ソフトウェアは、顧客の苦情やフィードバックを定期的に監視・記録することで、企業が製品やサービスの品質を向上させることを可能にする。その結果、クラウドベースの苦情管理ソフトウェア・ソリューションが提供する、効率的なリソース利用、直接的なIT管理、費用対効果などの数多くのメリットに対する認識が高まり、製品需要が拡大している。さらに、顧客中心戦略の広範な採用と、自動化されたワークフローおよび苦情管理業務に対する需要の高まりが、市場の成長を促進している。これに加えて、人工知能(AI)や機械学習(ML)などの革新的技術と苦情管理ソフトウェアの統合や、ITインフラの大幅な進歩が、市場に有利な機会をもたらしている。さらに、医療、政府、公共部門での製品使用の増加、いくつかの製品革新、研究開発(R&D)活動への投資の増加は、市場成長を促進する他の要因の一部である。

主な市場区分:

IMARC Groupは、2025年から2033年にかけての世界、地域、および国レベルでの予測とともに、世界のクレーム管理ソフトウェア市場レポートの各サブセグメントにおける主要なトレンドの分析を提供しています。本レポートでは、市場をタイプ、コンポーネント、導入モード、およびエンドユース産業に基づいて分類しています。

タイプ別内訳:

  • 統合
  • スタンドアローン
     

コンポーネント別の内訳:

  • ソフトウェア
  • サービス
     

配備モード別の内訳:

  • クラウドベース
  • オンプレミス
     

最終用途産業別内訳:

  • 政府・公共部門
  • BFSI
  • 小売
  • ITおよびテレコム
  • ホスピタリティ
  • ヘルスケア
  • その他
     

地域別内訳:

  • 北米
    • 米国
    • カナダ
  • アジア太平洋
    • 中国
    • 日本
    • インド
    • 韓国
    • オーストラリア
    • インドネシア
    • その他
  • ヨーロッパ
    • ドイツ
    • フランス
    • イギリス
    • イタリア
    • スペイン
    • ロシア
    • その他
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他
  • 中東・アフリカ
     

競争環境:

業界の競争環境についても、AssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Salesforce.com Inc., Sparta Systems Inc., Zendesk Inc. そして Zoho Corporation Pvt. Ltd.

レポート範囲:

レポートの特徴 詳細
分析基準年 2024
歴史的時代 2019-2024
予想期間 2025-2033
単位 億ドル
セグメント タイプ, コンポーネント, 展開モード, エンドユース産業, 地域
対象地域 アジア太平洋、ヨーロッパ、北米、中南米、中東、アフリカ
対象国 アメリカ、カナダ、ドイツ、フランス、イギリス、イタリア、スペイン、ロシア、中国、日本、インド、韓国、オーストラリア、インドネシア、ブラジル、メキシコ
対象企業 AssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Salesforce.com Inc., Sparta Systems Inc., Zendesk Inc. そして Zoho Corporation Pvt. Ltd.
カスタマイズの範囲 10% 無料カスタマイズ
販売後のアナリスト・サポート 10~12週間
配信形式 PDFとExcelをEメールで送信(特別なご要望があれば、編集可能なPPT/Word形式のレポートも提供可能です。)

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苦情管理ソフトウェア市場レポートタイプ別(統合型、スタンドアロン型)、コンポーネント別(ソフトウェア、サービス)、展開形態別(クラウドベース、オンプレミス)、エンドユース産業別(政府・公共機関、BFSI、小売、IT・通信、ホスピタリティ、ヘルスケア、その他)、地域別 2025-2033
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