1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Unified Communications Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Component
6.1 Solution
6.1.1 Market Trends
6.1.2 Key Segments
6.1.2.1 Instant and Unified Messaging
6.1.2.2 Audio and Video Conferencing
6.1.2.3 IP Telephony
6.1.2.4 Others
6.1.3 Market Forecast
6.2 Services
6.2.1 Market Trends
6.2.2 Key Segments
6.2.2.1 Professional Services
6.2.2.2 Managed Services
6.2.3 Market Forecast
7 Market Breakup by Product
7.1 On-premises
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Hosted
7.2.1 Market Trends
7.2.2 Market Forecast
8 Market Breakup by Organization Size
8.1 Small and Medium-sized Enterprises
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Large Enterprises
8.2.1 Market Trends
8.2.2 Market Forecast
9 Market Breakup by End User
9.1 Enterprises
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 Education
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 Government
9.3.1 Market Trends
9.3.2 Market Forecast
9.4 Healthcare
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Others
9.5.1 Market Trends
9.5.2 Market Forecast
10 Market Breakup by Region
10.1 North America
10.1.1 United States
10.1.1.1 Market Trends
10.1.1.2 Market Forecast
10.1.2 Canada
10.1.2.1 Market Trends
10.1.2.2 Market Forecast
10.2 Asia-Pacific
10.2.1 China
10.2.1.1 Market Trends
10.2.1.2 Market Forecast
10.2.2 Japan
10.2.2.1 Market Trends
10.2.2.2 Market Forecast
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2 Market Forecast
10.2.4 South Korea
10.2.4.1 Market Trends
10.2.4.2 Market Forecast
10.2.5 Australia
10.2.5.1 Market Trends
10.2.5.2 Market Forecast
10.2.6 Indonesia
10.2.6.1 Market Trends
10.2.6.2 Market Forecast
10.2.7 Others
10.2.7.1 Market Trends
10.2.7.2 Market Forecast
10.3 Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2 France
10.3.2.1 Market Trends
10.3.2.2 Market Forecast
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2 Market Forecast
10.3.4 Italy
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6 Russia
10.3.6.1 Market Trends
10.3.6.2 Market Forecast
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2 Market Forecast
10.4 Latin America
10.4.1 Brazil
10.4.1.1 Market Trends
10.4.1.2 Market Forecast
10.4.2 Mexico
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3 Others
10.4.3.1 Market Trends
10.4.3.2 Market Forecast
10.5 Middle East and Africa
10.5.1 Market Trends
10.5.2 Market Breakup by Country
10.5.3 Market Forecast
11 SWOT Analysis
11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
15.3.1 8x8 Inc.
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.1.3 Financials
15.3.1.4 SWOT Analysis
15.3.2 Avaya Holdings Corp.
15.3.2.1 Company Overview
15.3.2.2 Product Portfolio
15.3.2.3 Financials
15.3.2.4 SWOT Analysis
15.3.3 Cisco Systems Inc.
15.3.3.1 Company Overview
15.3.3.2 Product Portfolio
15.3.3.3 Financials
15.3.3.4 SWOT Analysis
15.3.4 GoTo (Citrix Systems Inc.)
15.3.4.1 Company Overview
15.3.4.2 Product Portfolio
15.3.4.3 SWOT Analysis
15.3.5 Huawei Technologies Co. Ltd.
15.3.5.1 Company Overview
15.3.5.2 Product Portfolio
15.3.5.3 SWOT Analysis
15.3.6 Microsoft Corporation
15.3.6.1 Company Overview
15.3.6.2 Product Portfolio
15.3.6.3 Financials
15.3.6.4 SWOT Analysis
15.3.7 Mitel Networks Corporation
15.3.7.1 Company Overview
15.3.7.2 Product Portfolio
15.3.8 NEC Corporation (AT&T Inc.)
15.3.8.1 Company Overview
15.3.8.2 Product Portfolio
15.3.8.3 Financials
15.3.8.4 SWOT Analysis
15.3.9 Ringcentral Inc.
15.3.9.1 Company Overview
15.3.9.2 Product Portfolio
15.3.9.3 Financials
15.3.10 Verizon Communications Inc.
15.3.10.1 Company Overview
15.3.10.2 Product Portfolio
15.3.10.3 Financials
15.3.10.4 SWOT Analysis
15.3.11 Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson)
15.3.11.1 Company Overview
15.3.11.2 Product Portfolio
15.3.11.3 Financials
15.3.11.4 SWOT Analysis
List of Figures
Figure 1: Global: Unified Communications Market: Major Drivers and Challenges
Figure 2: Global: Unified Communications Market: Sales Value (in Billion US$), 2018-2023
Figure 3: Global: Unified Communications Market Forecast: Sales Value (in Billion US$), 2024-2032
Figure 4: Global: Unified Communications Market: Breakup by Component (in %), 2023
Figure 5: Global: Unified Communications Market: Breakup by Product (in %), 2023
Figure 6: Global: Unified Communications Market: Breakup by Organization Size (in %), 2023
Figure 7: Global: Unified Communications Market: Breakup by End User (in %), 2023
Figure 8: Global: Unified Communications Market: Breakup by Region (in %), 2023
Figure 9: Global: Unified Communications (Solution) Market: Sales Value (in Million US$), 2018 & 2023
Figure 10: Global: Unified Communications (Solution) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 11: Global: Unified Communications (Services) Market: Sales Value (in Million US$), 2018 & 2023
Figure 12: Global: Unified Communications (Services) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 13: Global: Unified Communications (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 14: Global: Unified Communications (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 15: Global: Unified Communications (Hosted) Market: Sales Value (in Million US$), 2018 & 2023
Figure 16: Global: Unified Communications (Hosted) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 17: Global: Unified Communications (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 18: Global: Unified Communications (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 19: Global: Unified Communications (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 20: Global: Unified Communications (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 21: Global: Unified Communications (Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 22: Global: Unified Communications (Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 23: Global: Unified Communications (Education) Market: Sales Value (in Million US$), 2018 & 2023
Figure 24: Global: Unified Communications (Education) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 25: Global: Unified Communications (Government) Market: Sales Value (in Million US$), 2018 & 2023
Figure 26: Global: Unified Communications (Government) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 27: Global: Unified Communications (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
Figure 28: Global: Unified Communications (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 29: Global: Unified Communications (Other End Users) Market: Sales Value (in Million US$), 2018 & 2023
Figure 30: Global: Unified Communications (Other End Users) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 31: North America: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 32: North America: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 33: United States: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 34: United States: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 35: Canada: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 36: Canada: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 37: Asia-Pacific: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 38: Asia-Pacific: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 39: China: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 40: China: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 41: Japan: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 42: Japan: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 43: India: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 44: India: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 45: South Korea: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 46: South Korea: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 47: Australia: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 48: Australia: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 49: Indonesia: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 50: Indonesia: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 51: Others: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 52: Others: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 53: Europe: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 54: Europe: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 55: Germany: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 56: Germany: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 57: France: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 58: France: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 59: United Kingdom: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 60: United Kingdom: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 61: Italy: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 62: Italy: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 63: Spain: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 64: Spain: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 65: Russia: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 66: Russia: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 67: Others: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 68: Others: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 69: Latin America: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 70: Latin America: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 71: Brazil: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 72: Brazil: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 73: Mexico: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 74: Mexico: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 75: Others: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 76: Others: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 77: Middle East and Africa: Unified Communications Market: Sales Value (in Million US$), 2018 & 2023
Figure 78: Middle East and Africa: Unified Communications Market: Breakup by Country (in %), 2023
Figure 79: Middle East and Africa: Unified Communications Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 80: Global: Unified Communications Industry: SWOT Analysis
Figure 81: Global: Unified Communications Industry: Value Chain Analysis
Figure 82: Global: Unified Communications Industry: Porter's Five Forces Analysis
List of Tables
Table 1: Global: Unified Communications Market: Key Industry Highlights, 2023 and 2032
Table 2: Global: Unified Communications Market Forecast: Breakup by Component (in Million US$), 2024-2032
Table 3: Global: Unified Communications Market Forecast: Breakup by Product (in Million US$), 2024-2032
Table 4: Global: Unified Communications Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
Table 5: Global: Unified Communications Market Forecast: Breakup by End User (in Million US$), 2024-2032
Table 6: Global: Unified Communications Market Forecast: Breakup by Region (in Million US$), 2024-2032
Table 7: Global: Unified Communications Market: Competitive Structure
Table 8: Global: Unified Communications Market: Key Players