Problem Management Software Market

Market Overview:

The global problem management software market size reached USD 8.3 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 23.6 Billion by 2033, exhibiting a growth rate (CAGR) of 11.69% during 2025-2033. The increasing demand for automation and optimization of IT processes, growing focus on customer satisfaction and experience, large-scale integration of various technologies, such as artificial intelligence (AI) and machine learning (ML), and extensive research and development (R&D) activities represent some of the key factors driving the market.

Problem management software refers to tools or platforms that help organizations manage and resolve information technology (IT) problems. It provides a systematic approach to tracking, identifying, analyzing, and resolving problems, and helps to prevent them from recurring in the future. Problem management software helps track and log all reported issues or problems, providing a centralized system for recording and documenting incidents. It assists in streamlining the problem-resolution process, reducing downtime, improving service quality, and enhancing customer satisfaction. As a result, it finds extensive applications across the banking, financial services and insurance (BFSI), healthcare, retail, IT and telecom, and manufacturing industries.

Problem Management Software Market Trends:

The increasing demand for automation and optimization of IT processes is one of the key factors favoring the market growth. Problem management software helps to eliminate the risk of inconsistencies, reduce downtime, and improve the quality of problem resolution. In line with this, the widespread software adoption to manage and address issues, such as malfunctions, connectivity problems, or software bugs, is creating a positive outlook for the market. Moreover, the growing incidence of network issues, security breaches, and service disruptions due to the proliferation of digital technologies and the increasing reliance on IT services is contributing to the market growth. Apart from this, the integration of various technologies, such as artificial intelligence (AI), machine learning (ML), and automation to enable more efficient problem identification, analysis, and resolution, is providing an impetus to the market growth. Furthermore, the increasing adoption of problem management software in healthcare organizations to manage and resolve issues related to their IT infrastructure, including servers, networks, databases, and software applications, is positively influencing the market growth. Other factors, including the increasing complexity of IT systems, growing focus on customer satisfaction and experience, extensive research and development (R&D) activities, and rising need for efficient and effective problem resolution and management, are presenting remunerative growth opportunities for the market.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global problem management software market report, along with forecasts at the global, regional, and country levels from 2025-2033. Our report has categorized the market based on component, deployment type, and industry verticals.

Component Insights:

• Software
• Service
   

The report has provided a detailed breakup and analysis of the problem management software market based on the component. This includes software and service. According to the report, software represented the largest segment.

Deployment Type Insights:

• On-premises
• Cloud-based
   

The report has provided a detailed breakup and analysis of the problem management software market based on the deployment type. This includes on-premises and cloud-based. According to the report, cloud-based represented the largest segment.

Industry Verticals Insights:

• Banking, Financial Services and Insurance (BFSI)
• HealthCare
• Retail
• IT and Telecom
• Manufacturing
• Others
   

The report has provided a detailed breakup and analysis of the problem management software market based on the industry verticals. This includes banking, financial services and insurance (BFSI), healthcare, retail, IT and telecom, manufacturing, and others. According to the report, healthcare represented the largest segment.

Regional Insights:

• North America
  • United States
  • Canada
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
• Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
• Latin America
  • Brazil
  • Mexico
  • Others
• Middle East and Africa
   

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for problem management software. Some of the factors driving the North America problem management software market included rapid technological advancements, extensive research and development (R&D) activities, and a rising need for efficient and effective problem resolution and management.

Competitive Landscape:

The report has also provided a comprehensive analysis of the competitive landscape in the global problem management software market. Detailed profiles of all major companies have been provided. Some of the companies covered include Atlassian Corporation, Freshwork Inc., ServiceNow Inc., Softexpert Software S.A., SolarWinds Worldwide LLC, Sunrise Software Limited, Zendesk Inc., etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.

Report Coverage:

Key Questions Answered in This Report:

• How has the global problem management software market performed so far, and how will it perform in the coming years?
• What are the drivers, restraints, and opportunities in the global problem management software market?
• What is the impact of each driver, restraint, and opportunity on the global problem management software market?
• What are the key regional markets?
• Which countries represent the most attractive problem management software market?
• What is the breakup of the market based on the component?
• Which is the most attractive component in the problem management software market?
• What is the breakup of the market based on the deployment type?
• Which is the most attractive deployment type in the problem management software market?
• What is the breakup of the market based on the industry verticals?
• Which is the most attractive industry verticals in the problem management software market?
• What is the competitive structure of the global problem management software market?
• Who are the key players/companies in the global problem management software market?

Key Benefits for Stakeholders:

• IMARC’s report offers a comprehensive quantitative analysis of various market segments, historical and current market trends, market forecasts, and dynamics of the problem management software market from 2019-2033.
• The research study provides the latest information on the market drivers, challenges, and opportunities in the global problem management software market.
• The study maps the leading, as well as the fastest-growing, regional markets. It further enables stakeholders to identify the key country-level markets within each region.
• Porter's five forces analysis assist stakeholders in assessing the impact of new entrants, competitive rivalry, supplier power, buyer power, and the threat of substitution. It helps stakeholders to analyze the level of competition within the problem management software industry and its attractiveness.
• Competitive landscape allows stakeholders to understand their competitive environment and provides an insight into the current positions of key players in the market.