On-Call Scheduling Software Market

On-Call Scheduling Software Market Overview:

The global on-call scheduling software market size reached USD 3.6 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 39.7 Billion by 2033, exhibiting a growth rate (CAGR) of 28.24% during 2025-2033. The growing need for effective employee scheduling, proliferation of remote and hybrid work models, and rising demand for automation in healthcare facilities for scheduling and reducing administrative workload are some of the factors impelling the market growth.

On-Call Scheduling Software Market Analysis:

• Major Market Drivers: The market is experiencing robust growth owing to the increasing use of cloud-based services, rising demand for automated workforce scheduling, and the focus on lowering labor expenses. Furthermore, the growing trend of remote and hybrid work arrangements is driving the need for flexible and dependable scheduling tools.
• Key Market Trends: The incorporation of artificial intelligence (AI) and machine learning (ML) for forecasting scheduling, as well as prioritizing mobile-first solutions to improve user access and participation is positively influencing the market. Moreover, there is a focus on leveraging real-time analytics and reporting tools to enhance workforce management.
• Geographical Trends: North America accounts for the majority of the market share because of the high adoption rate of advanced technologies and the presence of major market players.
• Competitive Landscape: Some of the major market players in the industry include Ambs Call Center, Amtelco, Central Logic Inc., Everbridge Inc., Lightning Bolt Solutions (PerfectServe Inc.), MDsyncNET, QGenda LLC, QliqSOFT Inc., ServiceNow Inc., SimplyCast, and Spok Inc.
• Challenges and Opportunities: Data privacy concerns, existing system integration challenges, and the pricey nature of advanced solutions are influencing the market. However, there are opportunities available through untapped markets in developing areas, progress in AI and ML, and the rising popularity of digital transformation in various sectors.

On-Call Scheduling Software Market Trends:

Increasing Need for Workforce Efficiency

Businesses in different industries are recognizing the importance of effective employee scheduling to minimize labor expenses, improve efficiency, and ensure high employee morale. On-call scheduling software streamlines and accelerates the scheduling procedure, reducing the time and effort required to manage shifts and ensuring the right staff is available when needed. This is important in sectors like healthcare, where staffing requirements can change quickly and affect patient care. These solutions help organizations improve operational efficiency and meet service delivery goals by minimizing scheduling conflicts and ensuring adequate coverage. In February 2024, QGenda, a top provider of healthcare workforce management solutions, was acknowledged as the top company for Nurse and Staff Scheduling in the “2024 Best in KLAS: Software & Services” report. Their platform included advanced on-call scheduling software to optimize workforce management.

Increasing Popularity of Remote and Hybrid Work Models

According to the IMARC Group, the hybrid workplace market size worldwide is anticipated to show a 16.5% growth rate (CAGR) from 2024 to 2032. The proliferation of remote and hybrid work arrangements is driving the demand for scheduling tools that are flexible and dependable. On-call scheduling software assists in this change by offering tools that can adapt to different work schedules, time zones, and employee availability. Characteristics such as instant updates, mobile availability, and automatic notifications ensure all team members are informed and connected no matter where they are. This feature is crucial for keeping coordination and efficiency in remote teams, making on-call scheduling software a necessary tool in the contemporary workplace and promoting its extensive use. Furthermore, their capacity to connect with other digital workplace tools like communication platforms and project management systems increases their functionality. It enables easy scheduling adjustments, instant communication of shift changes, and swift task reassignments to keep business operations running smoothly and efficiently, even with a dispersed workforce.

Rising Demand in Healthcare Sector

Healthcare facilities including hospitals and clinics encounter distinct and sometimes intricate scheduling obstacles because of the requirement for round-the-clock coverage and the essential role of their services. On-call scheduling software helps these institutions manage their workforce more effectively by ensuring that the right medical staff is available at all times, thereby improving patient care and operational efficiency. Automated shift assignments, real-time schedule updates, and integration with electronic health records (EHR) systems simplify scheduling and lessen administrative workload. In August 2023, WVU Medicine chose QGenda's healthcare workforce management solution to enhance staffing, boost engagement, and lower labor expenses throughout its 23 hospitals. The all-inclusive platform included doctor and nurse scheduling, on-call scheduling, time tracking, and compensation management.

On-Call Scheduling Software Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the market, along with forecasts at the global, regional, and country levels for 2025-2033. Our report has categorized the market based on component, deployment mode, and application.

Breakup by Component:

• Solutions
• Services
   

Solutions account for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the component. This includes solutions and services. According to the report, solutions represented the largest segment.

Solutions account for the majority of the market share as they offer software applications for on-call scheduling. The reason for this dominance is the growing need for efficient and easy-to-use software that simplifies scheduling, lessens administrative tasks, and improves employee efficiency. These options provide various functions, including scheduling shifts, tracking time, sending automated alerts, and providing instant data analysis, which is greatly appreciated by companies in sectors like healthcare, information technology (IT), and retail. Ongoing advancements in AI and ML are improving the abilities of these solutions, making them better at predicting and efficiently addressing workforce requirements.

Breakup by Deployment Mode:

• Cloud-based
• On-premises
   

On-premises holds the largest share of the industry

A detailed breakup and analysis of the market based on the deployment mode have also been provided in the report. This includes cloud-based and on-premises. According to the report, on-premises accounted for the largest market share.

On-premises, which involves using on-call scheduling software that is installed and operated on local servers, holds the biggest market share. This preference is influenced by the desire of organizations for greater oversight of their data and infrastructure, especially in sectors, like healthcare, finance, and government that have stringent regulatory and security standards. On-premises offers increased security measures and the option to tailor software to meet specific organizational requirements, which are essential factors for numerous companies. Furthermore, companies that have made notable investments in their IT systems often discover that it is more financially advantageous to incorporate in-house solutions instead of switching to cloud-based options.

Breakup by Application:

• Business
• Medical
• Others
   

Medical is the predominant market segment

A detailed breakup and analysis of the market based on the application have also been provided in the report. This includes business, medical, and others. According to the report, medical accounted for the largest market share.

Medical represents the largest segment, driven by the critical need for efficient and reliable scheduling in healthcare environments. Hospitals, clinics, and other healthcare facilities need accurate and flexible scheduling systems to handle the intricate and sometimes unpredictable nature of medical staff availability and patient care requirements. On-call scheduling software in the medical sector helps streamline shift assignments, minimize scheduling conflicts, and ensure adequate coverage at all times, which is vital for maintaining high standards of patient care and operational efficiency. The incorporation of these solutions with EHR systems and other healthcare IT infrastructure improves their effectiveness by offering easy access to staff schedules, decreasing administrative tasks, and enhancing resource management. This integration within the digital health landscape considerably improves operational efficiency and care delivery. According to the IMARC Group, the global digital health market was valued at US$ 421.7 Billion in 2023.

Breakup by Region:

• North America
  • United States
  • Canada
• Asia-Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
• Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
• Latin America
  • Brazil
  • Mexico
  • Others
• Middle East and Africa
   

North America leads the market, accounting for the largest on-call scheduling software market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America represents the largest regional market for on-call scheduling software.

North America dominates the market due to the growing adoption of advanced tech solutions and the presence of key industry players. The strong IT foundation in the area and the shift towards digital services in healthcare, IT, and retail are contributing to the widespread implementation of on-call scheduling software. The market size for digital transformation in the United States is expected to grow at a rate of 22.2% from 2024 to 2032, as per the IMARC Group. Furthermore, the rising investment in research and development (R&D) and the presence of advanced technology are bolstering the market growth. Organizations in North America are recognizing the benefits of automated scheduling systems in enhancing operational efficiency, reducing administrative costs, and ensuring optimal workforce management, thereby supporting the market growth.

Competitive Landscape:

• The market research report has also provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the major market players in the industry include Ambs Call Center, Amtelco, Central Logic Inc., Everbridge Inc., Lightning Bolt Solutions (PerfectServe Inc.), MDsyncNET, QGenda LLC, QliqSOFT Inc., ServiceNow Inc., SimplyCast, Spok Inc., etc.

  (Please note that this is only a partial list of the key players, and the complete list is provided in the report.)

• Key players in the on-call scheduling software industry are concentrating on constantly improving and updating their products to meet the changing requirements of different sectors. They are making investments in research operations to incorporate cutting-edge technologies like AI and ML into predictive analytics and automation. Strategic collaborations, consolidations, and takeovers are popular tactics for broadening market presence and improving product offerings. Additionally, these companies are emphasizing customer-centric approaches by providing robust individual support, personalized solutions, and seamless integration capabilities with existing enterprise systems to improve user experience and foster long-term client relationships. In 2023, AWS Systems Manager announced on-call schedules feature in Incident Manager to enhance 24/7 coverage and responsiveness for critical issues. This feature allowed operations teams to configure on-call rotations, ensuring continuous availability of contacts for incident response.

On-Call Scheduling Software Market News:

• June 2024: Datadog, Inc. launched Datadog On-Call, integrating observability-enriched paging and unified incident management capabilities. This platform aimed to streamline on-call operations for DevOps, SRE, Security, and IT Operations teams by providing contextual insights and reducing the complexity of managing incident responses.

On-Call Scheduling Software Market Report Scope:

Key Questions Answered in This Report:

• How has the global on-call scheduling software market performed so far, and how will it perform in the coming years ?
• What are the drivers, restraints, and opportunities in the global market ?
• What is the impact of each driver, restraint, and opportunity on the global market ?
• What are the key regional markets ?
• Which countries represent the most attractive market ?
• What is the breakup of the market based on the component ?
• Which is the most attractive component in the market ?
• What is the breakup of the market based on the deployment mode ?
• Which is the most attractive deployment mode in the market ?
• What is the breakup of the market based on the application ?
• Which is the most attractive application in the market ?
• What is the competitive structure of the market ?
• Who are the key players/companies in the global on-call scheduling software market ?

Key Benefits for Stakeholders:

• IMARC’s industry report offers a comprehensive quantitative analysis of various market segments, historical and current market trends, market forecasts, and dynamics of the market from 2019-2033.
• The research report provides the latest information on the market drivers, challenges, and opportunities in the global market.
• The study maps the leading, as well as the fastest-growing, regional markets. It further enables stakeholders to identify the key country-level markets within each region.
• Porter's five forces analysis assists stakeholders in assessing the impact of new entrants, competitive rivalry, supplier power, buyer power, and the threat of substitution. It helps stakeholders to analyze the level of competition within the industry and its attractiveness.
• The competitive landscape allows stakeholders to understand their competitive environment and provides insight into the current positions of key players in the market.