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Interactive Kiosk Market Report by Component (Hardware, Software, Services), Type (Bank Kiosks, Self-Service Kiosks, Vending Kiosks, and Others), Mounting Type (Floor Standing, Wall Mount, and Others), Panel Size (17” – 32”, Above 32”), Location (Indoor, Outdoor), Industry Vertical (BFSI, Retail, Food and Beverage, Healthcare, Government, Travel and Tourism, Entertainment, and Others), and Region 2024-2032
Report Format: PDF+Excel | Report ID: SR112024A6008
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Global Interactive Kiosk Market:
The global interactive kiosk market size reached US$ 32.5 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 63.3 Billion by 2032, exhibiting a growth rate (CAGR) of 7.5% during 2024-2032. A growth in the need for this metal enclosure as a result of quick advancements in security and payment technologies is stimulating the market.
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Report Attribute
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Key Statistics
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|---|---|
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Base Year
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2023
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|
Forecast Years
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2024-2032
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Historical Years
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2018-2023
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Market Size in 2023
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US$ 32.5 Billion |
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Market Forecast in 2032
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US$ 63.3 Billion |
| Market Growth Rate 2024-2032 | 7.5% |
Interactive Kiosk Market Analysis:
- Major Market Drivers: The increasing requirement to avoid lengthy lines at public locations, such as airport check-in desks and the inquiry desks of banks, malls, and train stations, is propelling the market.
- Key Market Trends: The rising use of interactive kiosks to reduce the paperwork associated with visitor data gathering and improve the overall experience of visitors at hospitals and government offices is one of the factors contributing to the interactive kiosk market growth.
- Competitive Landscape: Some of the major market companies include Acante Solutions Limited (H32 Design and Development LLC), Advanced Kiosks, Advantech Co. Ltd., Aila Technologies Inc., Diebold Nixdorf Incorporated, Embross, KIOSK Information Systems, Meridian Kiosks, NCR Corporation, REDYREF Interactive Kiosks, Source Technologies (APCT Holdings LLC), and Zebra Technologies Corporation, among many others.
- Geographical Trends: North America is currently dominating the market as a result of the widespread digital service adoption in retail, healthcare, and transportation is boosting interactive kiosk integration, increasing consumer engagement, simplifying operations, and reducing wait times through self-service alternatives in key industries.
- Challenges and Opportunities: Ensuring a smooth connection with existing industrial systems is a challenge to the market. However, developing more compatible, configurable, and interoperable devices that adhere to numerous industry-specific communication protocols will continue to catalyze the market over the forecast period.
Interactive Kiosk Market Trends:
Focus on Inclusivity and Accessibility Initiatives
Businesses in the interactive kiosk sector are increasingly concentrating on diversity and accessibility. This trend entails including features such as multi-language support, voice recognition, and sign language instruction to ensure that kiosks are accessible to persons with diverse impairments, hence improving user experience. In September 2024, KFC India launched a comprehensive sign language training program for its entire workforce to create a more accessible environment for customers with hearing impairments.
Software Advancements and User Experience Enhancements
Software innovations are boosting this business by improving functionality, user interfaces, and administration capabilities. These changes enable more efficient kiosk deployment, a better user experience, and smoother operations, allowing businesses to maximize customer interactions and operational performance. In October 2024, SiteKiosk Online released Version 1.5 of its software, with enhancements aiming to improve managing and deploying interactive displays for better user experience and functionality. This largely contributes to the interactive kiosk market share.
Self-Ordering Kiosks in Quick-Service Restaurants
Self-ordering kiosks are quickly becoming popular in quick-service restaurants as a way to improve customer convenience, reduce labor expenses, and manage peak traffic. These kiosks provide a smooth ordering experience and may be integrated with reward programs, increasing customer retention and operational efficiency. In April 2024, Fiserv, Inc. enabled restaurants to streamline operations and enhance the customer experience with the new Clover kiosk and an enhanced 24” Clover kitchen display system.
Global Interactive Kiosk Industry Segmentation:
IMARC Group provides an analysis of the key trends in each segment of the market, along with the market forecasts at the global, regional, and country levels for 2024-2032. Our report has categorized the market based on component, type, mounting type, panel size, location, and industry vertical.
Breakup by Component:
- Hardware
- Software
- Services
The report has provided a detailed breakup and analysis of the market based on the component. This includes hardware, software, and services.
Hardware comprises items such as displays, printers, and card readers. Software controls the user interface and functionality, ensuring that consumer interactions run smoothly. Services include installation, maintenance, and technical support, which are critical for system dependability and efficiency. The integration of these three components assures smooth functioning and improves the client experience across several sectors.
Breakup by Type:
- Bank Kiosks
- Self-Service Kiosks
- Vending Kiosks
- Others
Currently, self-service kiosks hold the largest interactive kiosk market share
The report has provided a detailed breakup and analysis of the market based on the type. This includes bank kiosks, self-service kiosks, vending kiosks, and others. According to the report, self-service kiosks represented the largest market segmentation.
Self-service kiosks are widely employed in several areas, including retail, healthcare, and hospitality. These kiosks let customers execute tasks autonomously, such as purchasing tickets, making orders, or checking in, therefore increasing convenience, reducing wait times, and simplifying operations.
Breakup Mounting Type:
- Floor Standing
- Wall Mount
- Others
Floor standing holds the largest interactive kiosk market size
The report has provided a detailed breakup and analysis of the market based on mounting type. This includes floor standing, wall mount, and others. According to the report, floor standing represented the largest market segmentation.
Floor standing type is often employed in high-traffic places such as shopping malls, airports, and retail establishments. Its durable design and huge screen make it perfect for consumer engagement, allowing for quick access to information, services, and transactions in public areas.
Breakup by Panel Size:
- 17” – 32”
- Above 32”
The report has provided a detailed breakup and analysis of the market based on the panel size. This includes 17” – 32” and above 32”.
The 17” – 32” category is popular in retail and healthcare for its compact and user-friendly designs. At the same time, screens above 32” are chosen for immersive experiences in public places.
Breakup by Location:
- Indoor
- Outdoor
The report has provided a detailed breakup and analysis of the market based on the location. This includes indoor and outdoor.
Indoor kiosks are widely seen in malls, airports, and hospitals, providing self-service alternatives in regulated conditions. Outdoor kiosks, designed for durability, are utilized in transit hubs and public places to provide 24-hour services such as ticketing and information access.
Breakup by Industry Vertical:
- BFSI
- Retail
- Food and Beverage
- Healthcare
- Government
- Travel and Tourism
- Entertainment
- Others
Among these, retail dominates the largest interactive kiosk market share
The report has provided a detailed breakup and analysis of the market based on the industry vertical. This includes BFSI, retail, food and beverage, healthcare, government, travel and tourism, entertainment, and others. According to the report, retail represented the largest market segmentation.
In the retail industry, interactive kiosks are transforming consumer experiences by providing self-service alternatives for product browsing, checkout, and tailored suggestions. Retailers are using kiosks to simplify operations, reduce wait times, and improve consumer happiness in-store, resulting in market growth.
Breakup by Region:
- North America
- United States
- Canada
- Asia-Pacific
- China
- Japan
- India
- South Korea
- Australia
- Indonesia
- Others
- Europe
- Germany
- France
- United Kingdom
- Italy
- Spain
- Russia
- Others
- Latin America
- Brazil
- Mexico
- Others
- Middle East and Africa
North America leads in the interactive kiosk market growth
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia-Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share.
North America exhibits a clear dominance in the market driven by the elevating emphasis on improving the customer experience through tailored offerings. Interactive kiosks allow businesses to provide bespoke solutions, such as product suggestions or customized interfaces, hence increasing consumer happiness and loyalty in competitive marketplaces.
Competitive Landscape:
The report has provided a comprehensive analysis of the competitive landscape. Detailed profiles of all major market companies have also been provided. Some of the key players in the market include:
- Acante Solutions Limited (H32 Design and Development LLC)
- Advanced Kiosks
- Advantech Co. Ltd.
- Aila Technologies Inc.
- Diebold Nixdorf Incorporated
- Embross
- KIOSK Information Systems
- Meridian Kiosks
- NCR Corporation
- REDYREF Interactive Kiosks
- Source Technologies (APCT Holdings LLC)
- Zebra Technologies Corporation
(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)
Interactive Kiosk Market Recent Developments:
- October 2024: SiteKiosk Online released Version 1.5 of its software, with enhancements aiming to improve managing and deploying interactive displays for better user experience and functionality.
- September 2024: KFC India launched a comprehensive sign language training program for its entire workforce to create a more accessible environment for customers with hearing impairments.
- April 2024: Fiserv, Inc. enabled restaurants to streamline operations and enhance the customer experience with the new Clover kiosk and an enhanced 24” Clover kitchen display system.
Interactive Kiosk Market Report Scope:
| Report Features | Details |
|---|---|
| Base Year of the Analysis | 2023 |
| Historical Period | 2018-2023 |
| Forecast Period | 2024-2032 |
| Units | US$ Billion |
| Scope of the Report | Exploration of Historical Trends and Market Outlook, Industry Catalysts and Challenges, Segment-Wise Historical and Future Market Assessment:
|
| Components Covered | Hardware, Software, Services |
| Types Covered | Bank Kiosks, Self-Service Kiosks, Vending Kiosks, Others |
| Mounting Types Covered | Floor Standing, Wall Mount, Others |
| Panel Sizes Covered | 17” – 32”, Above 32” |
| Locations Covered | Indoor, Outdoor |
| Industry Verticals Covered | BFSI, Retail, Food and Beverage, Healthcare, Government, Travel and Tourism, Entertainment, Others |
| Regions Covered | Asia Pacific, Europe, North America, Latin America, Middle East and Africa |
| Countries Covered | United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, China, Japan, India, South Korea, Australia, Indonesia, Brazil, Mexico |
| Companies Covered | Acante Solutions Limited (H32 Design and Development LLC), Advanced Kiosks, Advantech Co. Ltd., Aila Technologies Inc., Diebold Nixdorf Incorporated, Embross, KIOSK Information Systems, Meridian Kiosks, NCR Corporation, REDYREF Interactive Kiosks, Source Technologies (APCT Holdings LLC), Zebra Technologies Corporation, etc. |
| Customization Scope | 10% Free Customization |
| Report Price and Purchase Option | Single User License: US$ 3899 Five User License: US$ 4899 Corporate License: US$ 5899 |
| Post-Sale Analyst Support | 10-12 Weeks |
| Delivery Format | PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request) |
Key Benefits for Stakeholders:
- IMARC's industry report offers a comprehensive quantitative analysis of various market segments, historical and current market trends, market forecasts, and dynamics of the interactive kiosk market from 2018-2032.
- The research report provides the latest information on the market drivers, challenges, and opportunities in the global interactive kiosk market.
- The study maps the leading, as well as the fastest-growing, regional markets. It further enables stakeholders to identify the key country-level markets within each region.
- Porter's five forces analysis assists stakeholders in assessing the impact of new entrants, competitive rivalry, supplier power, buyer power, and the threat of substitution. It helps stakeholders to analyze the level of competition within the interactive kiosk industry and its attractiveness.
- The competitive landscape allows stakeholders to understand their competitive environment and provides insight into the current positions of key players in the market.
The global interactive kiosk market was valued at US$ 32.5 Billion in 2023.
We expect the global interactive kiosk market to exhibit a CAGR of 7.5% during 2024-2032.
The rising awareness regarding the various benefits associated with interactive kiosks, such as reduced costs, efficient services, lower human errors, better customer experiences, etc., is primarily driving the global interactive kiosk market.
The sudden outbreak of the COVID-19 pandemic has led to the growing adoption of interactive kiosks at public places, such as inquiry counters of railway stations, banks, and malls, etc., to avoid long queues and combat the spread of the coronavirus infection upon human intervention.
Based on the type, the global interactive kiosk market can be categorized into bank kiosks, self-service kiosks, vending kiosks, and others. Currently, self-service kiosks account for the majority of the global market share.
Based on the mounting type, the global interactive kiosk market has been segregated into floor standing, wall mount, and others. Among these, floor standing currently exhibits a clear dominance in the market.
Based on the industry vertical, the global interactive kiosk market can be bifurcated into BFSI, retail, food and beverage, healthcare, government, travel and tourism, entertainment, and others. Currently, the retail industry holds the largest market share.
On a regional level, the market has been classified into North America, Asia-Pacific, Europe, Latin America, and Middle East and Africa, where North America currently dominates the global market.
Some of the major players in the global interactive kiosk market include Acante Solutions Limited (H32 Design and Development LLC), Advanced Kiosks, Advantech Co. Ltd., Aila Technologies Inc., Diebold Nixdorf Incorporated, Embross, KIOSK Information Systems, Meridian Kiosks, NCR Corporation, REDYREF Interactive Kiosks, Source Technologies (APCT Holdings LLC), and Zebra Technologies Corporation.
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