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Help Desk Outsourcing Market Report by Type (Outsourced Level 1 and Level 2, Outsourced Technical Helpdesk), Service Type (Legal Services, Facilities Management, HR Services, Finance and Accounting, and Others), Organization Size (Large Enterprises, Small and Medium-sized Enterprises), Industry Verticals (Automotive, Consumer Goods, IT (Information Technology), Telecommunication, and Others), and Region 2024-2032
Report Format: PDF+Excel | Report ID: SR112024A8209
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1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Help Desk Outsourcing Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Type
6.1 Outsourced Level 1 and Level 2
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Outsourced Technical Helpdesk
6.2.1 Market Trends
6.2.2 Market Forecast
7 Market Breakup by Service Type
7.1 Legal Services
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Facilities Management
7.2.1 Market Trends
7.2.2 Market Forecast
7.3 HR Services
7.3.1 Market Trends
7.3.2 Market Forecast
7.4 Finance and Accounting
7.4.1 Market Trends
7.4.2 Market Forecast
7.5 Others
7.5.1 Market Trends
7.5.2 Market Forecast
8 Market Breakup by Organization Size
8.1 Large Enterprises
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Small and Medium-sized Enterprises
8.2.1 Market Trends
8.2.2 Market Forecast
9 Market Breakup by Industry Verticals
9.1 Automotive
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 Consumer Goods
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 IT (Information Technology)
9.3.1 Market Trends
9.3.2 Market Forecast
9.4 Telecommunication
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Others
9.5.1 Market Trends
9.5.2 Market Forecast
10 Market Breakup by Region
10.1 North America
10.1.1 United States
10.1.1.1 Market Trends
10.1.1.2 Market Forecast
10.1.2 Canada
10.1.2.1 Market Trends
10.1.2.2 Market Forecast
10.2 Asia-Pacific
10.2.1 China
10.2.1.1 Market Trends
10.2.1.2 Market Forecast
10.2.2 Japan
10.2.2.1 Market Trends
10.2.2.2 Market Forecast
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2 Market Forecast
10.2.4 South Korea
10.2.4.1 Market Trends
10.2.4.2 Market Forecast
10.2.5 Australia
10.2.5.1 Market Trends
10.2.5.2 Market Forecast
10.2.6 Indonesia
10.2.6.1 Market Trends
10.2.6.2 Market Forecast
10.2.7 Others
10.2.7.1 Market Trends
10.2.7.2 Market Forecast
10.3 Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2 France
10.3.2.1 Market Trends
10.3.2.2 Market Forecast
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2 Market Forecast
10.3.4 Italy
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6 Russia
10.3.6.1 Market Trends
10.3.6.2 Market Forecast
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2 Market Forecast
10.4 Latin America
10.4.1 Brazil
10.4.1.1 Market Trends
10.4.1.2 Market Forecast
10.4.2 Mexico
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3 Others
10.4.3.1 Market Trends
10.4.3.2 Market Forecast
10.5 Middle East and Africa
10.5.1 Market Trends
10.5.2 Market Breakup by Country
10.5.3 Market Forecast
11 Drivers, Restraints, and Opportunities
11.1 Overview
11.2 Drivers
11.3 Restraints
11.4 Opportunities
12 Value Chain Analysis
13 Porters Five Forces Analysis
13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
15.3.1 Accenture Plc
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.1.3 Financials
15.3.1.4 SWOT Analysis
15.3.2 Business Support Solution SA
15.3.2.1 Company Overview
15.3.2.2 Product Portfolio
15.3.3 Call Center Inter Galactica Sp. z o.o.
15.3.3.1 Company Overview
15.3.3.2 Product Portfolio
15.3.4 Computer Generated Solutions Inc.
15.3.4.1 Company Overview
15.3.4.2 Product Portfolio
15.3.5 HCL Technologies Limited
15.3.5.1 Company Overview
15.3.5.2 Product Portfolio
15.3.5.3 Financials
15.3.5.4 SWOT Analysis
15.3.6 IBM Corporation
15.3.6.1 Company Overview
15.3.6.2 Product Portfolio
15.3.6.3 Financials
15.3.6.4 SWOT Analysis
15.3.7 Infosys Limited
15.3.7.1 Company Overview
15.3.7.2 Product Portfolio
15.3.7.3 Financials
15.3.7.4 SWOT Analysis
15.3.8 Qcom Outsourcing Ltd.
15.3.8.1 Company Overview
15.3.8.2 Product Portfolio
15.3.9 Tata Consultancy Services Ltd. (Tata Group)
15.3.9.1 Company Overview
15.3.9.2 Product Portfolio
15.3.9.3 Financials
15.3.9.4 SWOT Analysis
15.3.10 Wipro Limited
15.3.10.1 Company Overview
15.3.10.2 Product Portfolio
15.3.10.3 Financials
15.3.10.4 SWOT Analysis
Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.
List of Figures
Figure 1: Global: Help Desk Outsourcing Market: Major Drivers and Challenges
Figure 2: Global: Help Desk Outsourcing Market: Sales Value (in Billion US$), 2018-2023
Figure 3: Global: Help Desk Outsourcing Market Forecast: Sales Value (in Billion US$), 2024-2032
Figure 4: Global: Help Desk Outsourcing Market: Breakup by Type (in %), 2023
Figure 5: Global: Help Desk Outsourcing Market: Breakup by Service Type (in %), 2023
Figure 6: Global: Help Desk Outsourcing Market: Breakup by Organization Size (in %), 2023
Figure 7: Global: Help Desk Outsourcing Market: Breakup by Industry Verticals (in %), 2023
Figure 8: Global: Help Desk Outsourcing Market: Breakup by Region (in %), 2023
Figure 9: Global: Help Desk Outsourcing (Outsourced Level 1 and Level 2) Market: Sales Value (in Million US$), 2018 & 2023
Figure 10: Global: Help Desk Outsourcing (Outsourced Level 1 and Level 2) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 11: Global: Help Desk Outsourcing (Outsourced Technical Helpdesk) Market: Sales Value (in Million US$), 2018 & 2023
Figure 12: Global: Help Desk Outsourcing (Outsourced Technical Helpdesk) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 13: Global: Help Desk Outsourcing (Legal Services) Market: Sales Value (in Million US$), 2018 & 2023
Figure 14: Global: Help Desk Outsourcing (Legal Services) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 15: Global: Help Desk Outsourcing (Facilities Management) Market: Sales Value (in Million US$), 2018 & 2023
Figure 16: Global: Help Desk Outsourcing (Facilities Management) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 17: Global: Help Desk Outsourcing (HR Services) Market: Sales Value (in Million US$), 2018 & 2023
Figure 18: Global: Help Desk Outsourcing (HR Services) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 19: Global: Help Desk Outsourcing (Finance and Accounting) Market: Sales Value (in Million US$), 2018 & 2023
Figure 20: Global: Help Desk Outsourcing (Finance and Accounting) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 21: Global: Help Desk Outsourcing (Other Service Types) Market: Sales Value (in Million US$), 2018 & 2023
Figure 22: Global: Help Desk Outsourcing (Other Service Types) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 23: Global: Help Desk Outsourcing (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 24: Global: Help Desk Outsourcing (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 25: Global: Help Desk Outsourcing (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 26: Global: Help Desk Outsourcing (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 27: Global: Help Desk Outsourcing (Automotive) Market: Sales Value (in Million US$), 2018 & 2023
Figure 28: Global: Help Desk Outsourcing (Automotive) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 29: Global: Help Desk Outsourcing (Consumer Goods) Market: Sales Value (in Million US$), 2018 & 2023
Figure 30: Global: Help Desk Outsourcing (Consumer Goods) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 31: Global: Help Desk Outsourcing (IT (Information Technology)) Market: Sales Value (in Million US$), 2018 & 2023
Figure 32: Global: Help Desk Outsourcing (IT (Information Technology)) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 33: Global: Help Desk Outsourcing (Telecommunication) Market: Sales Value (in Million US$), 2018 & 2023
Figure 34: Global: Help Desk Outsourcing (Telecommunication) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 35: Global: Help Desk Outsourcing (Other Industry Verticals) Market: Sales Value (in Million US$), 2018 & 2023
Figure 36: Global: Help Desk Outsourcing (Other Industry Verticals) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 37: North America: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 38: North America: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 39: United States: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 40: United States: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 41: Canada: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 42: Canada: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 43: Asia-Pacific: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 44: Asia-Pacific: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 45: China: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 46: China: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 47: Japan: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 48: Japan: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 49: India: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 50: India: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 51: South Korea: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 52: South Korea: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 53: Australia: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 54: Australia: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 55: Indonesia: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 56: Indonesia: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 57: Others: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 58: Others: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 59: Europe: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 60: Europe: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 61: Germany: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 62: Germany: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 63: France: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 64: France: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 65: United Kingdom: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 66: United Kingdom: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 67: Italy: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 68: Italy: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 69: Spain: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 70: Spain: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 71: Russia: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 72: Russia: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 73: Others: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 74: Others: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 75: Latin America: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 76: Latin America: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 77: Brazil: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 78: Brazil: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 79: Mexico: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 80: Mexico: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 81: Others: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 82: Others: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 83: Middle East and Africa: Help Desk Outsourcing Market: Sales Value (in Million US$), 2018 & 2023
Figure 84: Middle East and Africa: Help Desk Outsourcing Market: Breakup by Country (in %), 2023
Figure 85: Middle East and Africa: Help Desk Outsourcing Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 86: Global: Help Desk Outsourcing Industry: Drivers, Restraints, and Opportunities
Figure 87: Global: Help Desk Outsourcing Industry: Value Chain Analysis
Figure 88: Global: Help Desk Outsourcing Industry: Porter's Five Forces Analysis
List of Tables
Table 1: Global: Help Desk Outsourcing Market: Key Industry Highlights, 2023 & 2032
Table 2: Global: Help Desk Outsourcing Market Forecast: Breakup by Type (in Million US$), 2024-2032
Table 3: Global: Help Desk Outsourcing Market Forecast: Breakup by Service Type (in Million US$), 2024-2032
Table 4: Global: Help Desk Outsourcing Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
Table 5: Global: Help Desk Outsourcing Market Forecast: Breakup by Industry Verticals (in Million US$), 2024-2032
Table 6: Global: Help Desk Outsourcing Market Forecast: Breakup by Region (in Million US$), 2024-2032
Table 7: Global: Help Desk Outsourcing Market: Competitive Structure
Table 8: Global: Help Desk Outsourcing Market: Key Players
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