Inquire Before Buying
Speak to an Analyst 
Request Brochure 
Request CustomizationIMARC made the whole process easy. Everyone I spoke with via email was polite, easy to deal with, kept their promises regarding delivery timelines and were solutions focused. From my first contact, I was grateful for the professionalism shown by the whole IMARC team. I recommend IMARC to all that need timely, affordable information and advice. My experience with IMARC was excellent and I can not fault it.
Read More
Customer Relationship Management (CRM) Market Report by Component (Software, Services), Deployment Mode (On-premises, Cloud-based), Organization Size (Small and Medium-sized Enterprises, Large Enterprises), Application (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, and Others), Industry Vertical (BFSI, Retail, Healthcare, IT and Telecom, Discrete Manufacturing, Government and Education, and Others), and Region 2025-2033
Report Format: PDF+Excel | Report ID: SR112024A5156
Buy Now
1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Customer Relationship Management (CRM) Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Component
6.1 Software
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Services
6.2.1 Market Trends
6.2.2 Market Forecast
7 Market Breakup by Deployment Mode
7.1 On-premises
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Cloud-based
7.2.1 Market Trends
7.2.2 Market Forecast
8 Market Breakup by Organization Size
8.1 Small and Medium-sized Enterprises
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Large Enterprises
8.2.1 Market Trends
8.2.2 Market Forecast
9 Market Breakup by Application
9.1 Customer Service
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 Customer Experience Management
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 CRM Analytics
9.3.1 Market Trends
9.3.2 Market Forecast
9.4 Marketing Automation
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Salesforce Automation
9.5.1 Market Trends
9.5.2 Market Forecast
9.6 Others
9.6.1 Market Trends
9.6.2 Market Forecast
10 Market Breakup by Industry Vertical
10.1 BFSI
10.1.1 Market Trends
10.1.2 Market Forecast
10.2 Retail
10.2.1 Market Trends
10.2.2 Market Forecast
10.3 Healthcare
10.3.1 Market Trends
10.3.2 Market Forecast
10.4 IT and Telecom
10.4.1 Market Trends
10.4.2 Market Forecast
10.5 Discrete Manufacturing
10.5.1 Market Trends
10.5.2 Market Forecast
10.6 Government and Education
10.6.1 Market Trends
10.6.2 Market Forecast
10.7 Others
10.7.1 Market Trends
10.7.2 Market Forecast
11 Market Breakup by Region
11.1 North America
11.1.1 United States
11.1.1.1 Market Trends
11.1.1.2 Market Forecast
11.1.2 Canada
11.1.2.1 Market Trends
11.1.2.2 Market Forecast
11.2 Asia-Pacific
11.2.1 China
11.2.1.1 Market Trends
11.2.1.2 Market Forecast
11.2.2 Japan
11.2.2.1 Market Trends
11.2.2.2 Market Forecast
11.2.3 India
11.2.3.1 Market Trends
11.2.3.2 Market Forecast
11.2.4 South Korea
11.2.4.1 Market Trends
11.2.4.2 Market Forecast
11.2.5 Australia
11.2.5.1 Market Trends
11.2.5.2 Market Forecast
11.2.6 Indonesia
11.2.6.1 Market Trends
11.2.6.2 Market Forecast
11.2.7 Others
11.2.7.1 Market Trends
11.2.7.2 Market Forecast
11.3 Europe
11.3.1 Germany
11.3.1.1 Market Trends
11.3.1.2 Market Forecast
11.3.2 France
11.3.2.1 Market Trends
11.3.2.2 Market Forecast
11.3.3 United Kingdom
11.3.3.1 Market Trends
11.3.3.2 Market Forecast
11.3.4 Italy
11.3.4.1 Market Trends
11.3.4.2 Market Forecast
11.3.5 Spain
11.3.5.1 Market Trends
11.3.5.2 Market Forecast
11.3.6 Russia
11.3.6.1 Market Trends
11.3.6.2 Market Forecast
11.3.7 Others
11.3.7.1 Market Trends
11.3.7.2 Market Forecast
11.4 Latin America
11.4.1 Brazil
11.4.1.1 Market Trends
11.4.1.2 Market Forecast
11.4.2 Mexico
11.4.2.1 Market Trends
11.4.2.2 Market Forecast
11.4.3 Others
11.4.3.1 Market Trends
11.4.3.2 Market Forecast
11.5 Middle East and Africa
11.5.1 Market Trends
11.5.2 Market Breakup by Country
11.5.3 Market Forecast
12 SWOT Analysis
12.1 Overview
12.2 Strengths
12.3 Weaknesses
12.4 Opportunities
12.5 Threats
13 Value Chain Analysis
14 Porters Five Forces Analysis
14.1 Overview
14.2 Bargaining Power of Buyers
14.3 Bargaining Power of Suppliers
14.4 Degree of Competition
14.5 Threat of New Entrants
14.6 Threat of Substitutes
15 Price Analysis
16 Competitive Landscape
16.1 Market Structure
16.2 Key Players
16.3 Profiles of Key Players
16.3.1 Insightly Inc.
16.3.1.1 Company Overview
16.3.1.2 Product Portfolio
16.3.2 International Business Machines Corporation
16.3.2.1 Company Overview
16.3.2.2 Product Portfolio
16.3.2.3 Financials
16.3.2.4 SWOT Analysis
16.3.3 Microsoft Corporation
16.3.3.1 Company Overview
16.3.3.2 Product Portfolio
16.3.3.3 Financials
16.3.3.4 SWOT Analysis
16.3.4 Oracle Corporation
16.3.4.1 Company Overview
16.3.4.2 Product Portfolio
16.3.4.3 Financials
16.3.4.4 SWOT Analysis
16.3.5 Pegasystems Inc.
16.3.5.1 Company Overview
16.3.5.2 Product Portfolio
16.3.5.3 Financials
16.3.5.4 SWOT Analysis
16.3.6 Ramco Systems Limited (The Ramco Cements Limited)
16.3.6.1 Company Overview
16.3.6.2 Product Portfolio
16.3.6.3 Financials
16.3.7 Sage Group plc
16.3.7.1 Company Overview
16.3.7.2 Product Portfolio
16.3.7.3 Financials
16.3.7.4 SWOT Analysis
16.3.8 Salesforce Inc.
16.3.8.1 Company Overview
16.3.8.2 Product Portfolio
16.3.8.3 Financials
16.3.8.4 SWOT Analysis
16.3.9 SAP SE
16.3.9.1 Company Overview
16.3.9.2 Product Portfolio
16.3.9.3 Financials
16.3.9.4 SWOT Analysis
16.3.10 SugarCRM Inc.
16.3.10.1 Company Overview
16.3.10.2 Product Portfolio
16.3.11 Zoho Corporation Private Limited
16.3.11.1 Company Overview
16.3.11.2 Product Portfolio
List of Figures
Figure 1: Global: Customer Relationship Management Market: Major Drivers and Challenges
Figure 2: Global: Customer Relationship Management Market: Sales Value (in Billion USD), 2019-2024
Figure 3: Global: Customer Relationship Management Market Forecast: Sales Value (in Billion USD), 2025-2033
Figure 4: Global: Customer Relationship Management Market: Breakup by Component (in %), 2024
Figure 5: Global: Customer Relationship Management Market: Breakup by Deployment Mode (in %), 2024
Figure 6: Global: Customer Relationship Management Market: Breakup by Organization Size (in %), 2024
Figure 7: Global: Customer Relationship Management Market: Breakup by Application (in %), 2024
Figure 8: Global: Customer Relationship Management Market: Breakup by Industry Vertical (in %), 2024
Figure 9: Global: Customer Relationship Management Market: Breakup by Region (in %), 2024
Figure 10: Global: Customer Relationship Management (Software) Market: Sales Value (in Million USD), 2019 & 2024
Figure 11: Global: Customer Relationship Management (Software) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 12: Global: Customer Relationship Management (Services) Market: Sales Value (in Million USD), 2019 & 2024
Figure 13: Global: Customer Relationship Management (Services) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 14: Global: Customer Relationship Management (On-premises) Market: Sales Value (in Million USD), 2019 & 2024
Figure 15: Global: Customer Relationship Management (On-premises) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 16: Global: Customer Relationship Management (Cloud-based) Market: Sales Value (in Million USD), 2019 & 2024
Figure 17: Global: Customer Relationship Management (Cloud-based) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 18: Global: Customer Relationship Management (Small and Medium-sized Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
Figure 19: Global: Customer Relationship Management (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 20: Global: Customer Relationship Management (Large Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
Figure 21: Global: Customer Relationship Management (Large Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 22: Global: Customer Relationship Management (Customer Service) Market: Sales Value (in Million USD), 2019 & 2024
Figure 23: Global: Customer Relationship Management (Customer Service) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 24: Global: Customer Relationship Management (Customer Experience Management) Market: Sales Value (in Million USD), 2019 & 2024
Figure 25: Global: Customer Relationship Management (Customer Experience Management) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 26: Global: Customer Relationship Management (CRM Analytics) Market: Sales Value (in Million USD), 2019 & 2024
Figure 27: Global: Customer Relationship Management (CRM Analytics) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 28: Global: Customer Relationship Management (Marketing Automation) Market: Sales Value (in Million USD), 2019 & 2024
Figure 29: Global: Customer Relationship Management (Marketing Automation) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 30: Global: Customer Relationship Management (Salesforce Automation) Market: Sales Value (in Million USD), 2019 & 2024
Figure 31: Global: Customer Relationship Management (Salesforce Automation) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 32: Global: Customer Relationship Management (Other Applications) Market: Sales Value (in Million USD), 2019 & 2024
Figure 33: Global: Customer Relationship Management (Other Applications) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 34: Global: Customer Relationship Management (BFSI) Market: Sales Value (in Million USD), 2019 & 2024
Figure 35: Global: Customer Relationship Management (BFSI) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 36: Global: Customer Relationship Management (Retail) Market: Sales Value (in Million USD), 2019 & 2024
Figure 37: Global: Customer Relationship Management (Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 38: Global: Customer Relationship Management (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
Figure 39: Global: Customer Relationship Management (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 40: Global: Customer Relationship Management (IT and Telecom) Market: Sales Value (in Million USD), 2019 & 2024
Figure 41: Global: Customer Relationship Management (IT and Telecom) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 42: Global: Customer Relationship Management (Discrete Manufacturing) Market: Sales Value (in Million USD), 2019 & 2024
Figure 43: Global: Customer Relationship Management (Discrete Manufacturing) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 44: Global: Customer Relationship Management (Government and Education) Market: Sales Value (in Million USD), 2019 & 2024
Figure 45: Global: Customer Relationship Management (Government and Education) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 46: Global: Customer Relationship Management (Other Industry Verticals) Market: Sales Value (in Million USD), 2019 & 2024
Figure 47: Global: Customer Relationship Management (Other Industry Verticals) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 48: North America: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 49: North America: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 50: United States: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 51: United States: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 52: Canada: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 53: Canada: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 54: Asia-Pacific: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 55: Asia-Pacific: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 56: China: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 57: China: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 58: Japan: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 59: Japan: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 60: India: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 61: India: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 62: South Korea: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 63: South Korea: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 64: Australia: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 65: Australia: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 66: Indonesia: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 67: Indonesia: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 68: Others: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 69: Others: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 70: Europe: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 71: Europe: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 72: Germany: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 73: Germany: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 74: France: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 75: France: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 76: United Kingdom: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 77: United Kingdom: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 78: Italy: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 79: Italy: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 80: Spain: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 81: Spain: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 82: Russia: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 83: Russia: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 84: Others: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 85: Others: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 86: Latin America: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 87: Latin America: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 88: Brazil: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 89: Brazil: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 90: Mexico: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 91: Mexico: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 92: Others: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 93: Others: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 94: Middle East and Africa: Customer Relationship Management Market: Sales Value (in Million USD), 2019 & 2024
Figure 95: Middle East and Africa: Customer Relationship Management Market: Breakup by Country (in %), 2024
Figure 96: Middle East and Africa: Customer Relationship Management Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 97: Global: Customer Relationship Management Industry: SWOT Analysis
Figure 98: Global: Customer Relationship Management Industry: Value Chain Analysis
Figure 99: Global: Customer Relationship Management Industry: Porter's Five Forces Analysis
List of Tables
Table 1: Global: Customer Relationship Management Market: Key Industry Highlights, 2024 and 2033
Table 2: Global: Customer Relationship Management Market Forecast: Breakup by Component (in Million USD), 2025-2033
Table 3: Global: Customer Relationship Management Market Forecast: Breakup by Deployment Mode (in Million USD), 2025-2033
Table 4: Global: Customer Relationship Management Market Forecast: Breakup by Organization Size (in Million USD), 2025-2033
Table 5: Global: Customer Relationship Management Market Forecast: Breakup by Application (in Million USD), 2025-2033
Table 6: Global: Customer Relationship Management Market Forecast: Breakup by Industry Vertical (in Million USD), 2025-2033
Table 7: Global: Customer Relationship Management Market Forecast: Breakup by Region (in Million USD), 2025-2033
Table 8: Global: Customer Relationship Management Market: Competitive Structure
Table 9: Global: Customer Relationship Management Market: Key Players
Benefits of Customization
Personalize this research
Triangulate with your data
Get data as per your format and definition
Gain a deeper dive into a specific application, geography, customer, or competitor
Any level of personalization
Get in Touch With Us
UNITED STATES
Phone: +1-631-791-1145
INDIA
Phone: +91-120-433-0800
UNITED KINGDOM
Phone: +44-753-714-6104
Email: sales@imarcgroup.com
Client Testimonials
The IMARC team was very reactive and flexible with regard to our requests. A very good overall experience. We are happy with the work that IMARC has provided, very complete and detailed. It has contributed to our business needs and provided the market visibility that we required
Read More
We were very happy with the collaboration between IMARC and Colruyt. Not only were your prices competitive, IMARC was also pretty fast in understanding the scope and our needs for this project. Even though it was not an easy task, performing a market research during the COVID-19 pandemic, you were able to get us the necessary information we needed. The IMARC team was very easy to work with and they showed us that it would go the extra mile if we needed anything extra
Read More
Last project executed by your team was as per our expectations. We also would like to associate for more assignments this year. Kudos to your team.
Read More.webp)
We would be happy to reach out to IMARC again, if we need Market Research/Consulting/Consumer Research or any associated service. Overall experience was good, and the data points were quite helpful.
Read More
The figures of market study were very close to our assumed figures. The presentation of the study was neat and easy to analyse. The requested details of the study were fulfilled. My overall experience with the IMARC Team was satisfactory.
Read More
The overall cost of the services were within our expectations. I was happy to have good communications in a timely manner. It was a great and quick way to have the information I needed.
Read More
My questions and concerns were answered in a satisfied way. The costs of the services were within our expectations. My overall experience with the IMARC Team was very good.
Read More
I agree the report was timely delivered, meeting the key objectives of the engagement. We had some discussion on the contents, adjustments were made fast and accurate. The response time was minimum in each case. Very good. You have a satisfied customer.
Read More.webp){kind=logo}
We would be happy to reach out to IMARC for more market reports in the future. The response from the account sales manager was very good. I appreciate the timely follow ups and post purchase support from the team. My overall experience with IMARC was good.
Read More
IMARC was a good solution for the data points that we really needed and couldn't find elsewhere. The team was easy to work, quick to respond, and flexible to our customization requests.
Read More
IMARC did an outstanding job in preparing our study. They were punctual and precise, delivering all the data we required in a clear and well-organized format. Their attention to detail and ability to meet deadlines was impressive, making them a reliable partner for our project.
Read More
I wanted to express my sincere appreciation for your efforts in handling this matter. Your dedication and commitment have truly been commendable. It is evident that you have put in a tremendous amount of hard work and expertise into resolving the issues at hand. I would also like to take this opportunity to inform you that we are greatly interested
Read More
Overall, the deliverable was well organized and my experience with the project team was good. In particular, I appreciated how they responded when I requested additional information and the Japanese version.
Read More
The IMARC team were extremely professional and very cooperative. The team were also extremely flexible in making changes and modifications wherever required. The entire experience right from project kick-off to after sales support was fruitful and smooth.
Read More
I’d like to express my gratitude for the work you accomplished with the industry report. The way you responded to the requirements and delivered under tight timelines shows your expertise, exceptional work ethic and commitment to your customer’s success. The entire team and company are incredibly thankful for your dedication. Once again, thank you
Read More
The market reports from IMARC have been instrumental in guiding our business strategies. We found the reports comprehensive and data-driven, which helped us make informed decisions. The detailed insights and actionable data have consistently provided us with a competitive edge in a rapidly changing alcohol market.
Read More
One of the best things about IMARC is their flexibility and predisposition to tailor the reports and adapt to our needs. They are not just great in their researching and consulting solutions, but their service is unparallelled. We’ve worked with them a couple of times and we will keep working with them in future projects.
Read More
We recently commissioned multiple market research reports from IMARC, and the insights we received were invaluable. The depth of analysis, accuracy of data, and actionable recommendations have greatly enhanced our strategic decision-making.
Read More
The market estimates provided by your team were pretty much in line with what we were theorizing internally. Really appreciate the work on this.
Read More
The sale account manager and the service was excellent. The data and market trends gathered from the report was insightful and really assisted while planning future product and growth strategies.
Read More
The report is excellent and has good amount of data and our team is extremely happy with the information provided.
Read More
Thank you very much for your cooperation and post purchase support. We were really happy with the final deliverable, and the takeaways from the report.
Read More