Inquire Before Buying
Speak to an Analyst 
Request Brochure 
Request CustomizationIMARC made the whole process easy. Everyone I spoke with via email was polite, easy to deal with, kept their promises regarding delivery timelines and were solutions focused. From my first contact, I was grateful for the professionalism shown by the whole IMARC team. I recommend IMARC to all that need timely, affordable information and advice. My experience with IMARC was excellent and I can not fault it.
Read More
Customer Experience Management Software Market Report by Component (Solutions, Services), Touchpoint (Stores/Branches, Call Centers, Social Media Platform, Email, Mobile, Web Services, and Others), Deployment Mode (On-premises, Cloud-based), Organization Size (Large Enterprises, Small and Medium-sized Enterprises), Industries (Retail, BFSI, IT and Telecommunication, Healthcare, Media and Entertainment, Government Sector, and Others), and Region 2024-2032
Report Format: PDF+Excel | Report ID: SR112024A5037
Buy Now
1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Customer Experience Management Software Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Component
6.1 Solutions
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Services
6.2.1 Market Trends
6.2.2 Market Forecast
7 Market Breakup by Touchpoint
7.1 Stores/Branches
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Call Centers
7.2.1 Market Trends
7.2.2 Market Forecast
7.3 Social Media Platform
7.3.1 Market Trends
7.3.2 Market Forecast
7.4 Email
7.4.1 Market Trends
7.4.2 Market Forecast
7.5 Mobile
7.5.1 Market Trends
7.5.2 Market Forecast
7.6 Web Services
7.6.1 Market Trends
7.6.2 Market Forecast
7.7 Others
7.7.1 Market Trends
7.7.2 Market Forecast
8 Market Breakup by Deployment Mode
8.1 On-premises
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Cloud-based
8.2.1 Market Trends
8.2.2 Market Forecast
9 Market Breakup by Organization Size
9.1 Large Enterprises
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 Small and Medium-sized Enterprises
9.2.1 Market Trends
9.2.2 Market Forecast
10 Market Breakup by Industries
10.1 Retail
10.1.1 Market Trends
10.1.2 Market Forecast
10.2 BFSI
10.2.1 Market Trends
10.2.2 Market Forecast
10.3 IT and Telecommunication
10.3.1 Market Trends
10.3.2 Market Forecast
10.4 Healthcare
10.4.1 Market Trends
10.4.2 Market Forecast
10.5 Media and Entertainment
10.5.1 Market Trends
10.5.2 Market Forecast
10.6 Government Sector
10.6.1 Market Trends
10.6.2 Market Forecast
10.7 Others
10.7.1 Market Trends
10.7.2 Market Forecast
11 Market Breakup by Region
11.1 North America
11.1.1 United States
11.1.1.1 Market Trends
11.1.1.2 Market Forecast
11.1.2 Canada
11.1.2.1 Market Trends
11.1.2.2 Market Forecast
11.2 Asia-Pacific
11.2.1 China
11.2.1.1 Market Trends
11.2.1.2 Market Forecast
11.2.2 Japan
11.2.2.1 Market Trends
11.2.2.2 Market Forecast
11.2.3 India
11.2.3.1 Market Trends
11.2.3.2 Market Forecast
11.2.4 South Korea
11.2.4.1 Market Trends
11.2.4.2 Market Forecast
11.2.5 Australia
11.2.5.1 Market Trends
11.2.5.2 Market Forecast
11.2.6 Indonesia
11.2.6.1 Market Trends
11.2.6.2 Market Forecast
11.2.7 Others
11.2.7.1 Market Trends
11.2.7.2 Market Forecast
11.3 Europe
11.3.1 Germany
11.3.1.1 Market Trends
11.3.1.2 Market Forecast
11.3.2 France
11.3.2.1 Market Trends
11.3.2.2 Market Forecast
11.3.3 United Kingdom
11.3.3.1 Market Trends
11.3.3.2 Market Forecast
11.3.4 Italy
11.3.4.1 Market Trends
11.3.4.2 Market Forecast
11.3.5 Spain
11.3.5.1 Market Trends
11.3.5.2 Market Forecast
11.3.6 Russia
11.3.6.1 Market Trends
11.3.6.2 Market Forecast
11.3.7 Others
11.3.7.1 Market Trends
11.3.7.2 Market Forecast
11.4 Latin America
11.4.1 Brazil
11.4.1.1 Market Trends
11.4.1.2 Market Forecast
11.4.2 Mexico
11.4.2.1 Market Trends
11.4.2.2 Market Forecast
11.4.3 Others
11.4.3.1 Market Trends
11.4.3.2 Market Forecast
11.5 Middle East and Africa
11.5.1 Market Trends
11.5.2 Market Breakup by Country
11.5.3 Market Forecast
12 SWOT Analysis
12.1 Overview
12.2 Strengths
12.3 Weaknesses
12.4 Opportunities
12.5 Threats
13 Value Chain Analysis
14 Porters Five Forces Analysis
14.1 Overview
14.2 Bargaining Power of Buyers
14.3 Bargaining Power of Suppliers
14.4 Degree of Competition
14.5 Threat of New Entrants
14.6 Threat of Substitutes
15 Price Analysis
16 Competitive Landscape
16.1 Market Structure
16.2 Key Players
16.3 Profiles of Key Players
16.3.1 Adobe Inc.
16.3.1.1 Company Overview
16.3.1.2 Product Portfolio
16.3.1.3 Financials
16.3.1.4 SWOT Analysis
16.3.2 Avaya Inc.
16.3.2.1 Company Overview
16.3.2.2 Product Portfolio
16.3.2.3 Financials
16.3.2.4 SWOT Analysis
16.3.3 Clarabridge (Qualtrics International)
16.3.3.1 Company Overview
16.3.3.2 Product Portfolio
16.3.4 International Business Machines Corporation
16.3.4.1 Company Overview
16.3.4.2 Product Portfolio
16.3.4.3 Financials
16.3.4.4 SWOT Analysis
16.3.5 Medallia Inc.
16.3.5.1 Company Overview
16.3.5.2 Product Portfolio
16.3.6 NICE Ltd.
16.3.6.1 Company Overview
16.3.6.2 Product Portfolio
16.3.6.3 Financials
16.3.6.4 SWOT Analysis
16.3.7 Oracle Corporation
16.3.7.1 Company Overview
16.3.7.2 Product Portfolio
16.3.7.3 Financials
16.3.7.4 SWOT Analysis
16.3.8 Salesforce.com Inc.
16.3.8.1 Company Overview
16.3.8.2 Product Portfolio
16.3.8.3 Financials
16.3.8.4 SWOT Analysis
16.3.9 SAP SE
16.3.9.1 Company Overview
16.3.9.2 Product Portfolio
16.3.9.3 Financials
16.3.9.4 SWOT Analysis
16.3.10 SAS Institute Inc.
16.3.10.1 Company Overview
16.3.10.2 Product Portfolio
16.3.10.3 SWOT Analysis
16.3.11 Tech Mahindra Limited
16.3.11.1 Company Overview
16.3.11.2 Product Portfolio
16.3.11.3 Financials
16.3.11.4 SWOT Analysis
16.3.12 Verint Systems Inc.
16.3.12.1 Company Overview
16.3.12.2 Product Portfolio
16.3.12.3 Financials
16.3.12.4 SWOT Analysis
16.3.13 Zendesk
16.3.13.1 Company Overview
16.3.13.2 Product Portfolio
16.3.13.3 Financials
List of Figures
Figure 1: Global: Customer Experience Management Software Market: Major Drivers and Challenges
Figure 2: Global: Customer Experience Management Software Market: Sales Value (in Million US$), 2018-2023
Figure 3: Global: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 4: Global: Customer Experience Management Software Market: Breakup by Component (in %), 2023
Figure 5: Global: Customer Experience Management Software Market: Breakup by Touchpoint (in %), 2023
Figure 6: Global: Customer Experience Management Software Market: Breakup by Deployment Mode (in %), 2023
Figure 7: Global: Customer Experience Management Software Market: Breakup by Organization Size (in %), 2023
Figure 8: Global: Customer Experience Management Software Market: Breakup by Industries (in %), 2023
Figure 9: Global: Customer Experience Management Software Market: Breakup by Region (in %), 2023
Figure 10: Global: Customer Experience Management Software (Solutions) Market: Sales Value (in Million US$), 2018 & 2023
Figure 11: Global: Customer Experience Management Software (Solutions) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 12: Global: Customer Experience Management Software (Services) Market: Sales Value (in Million US$), 2018 & 2023
Figure 13: Global: Customer Experience Management Software (Services) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 14: Global: Customer Experience Management Software (Stores/Branches) Market: Sales Value (in Million US$), 2018 & 2023
Figure 15: Global: Customer Experience Management Software (Stores/Branches) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 16: Global: Customer Experience Management Software (Call Centers) Market: Sales Value (in Million US$), 2018 & 2023
Figure 17: Global: Customer Experience Management Software (Call Centers) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 18: Global: Customer Experience Management Software (Social Media Platform) Market: Sales Value (in Million US$), 2018 & 2023
Figure 19: Global: Customer Experience Management Software (Social Media Platform) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 20: Global: Customer Experience Management Software (Email) Market: Sales Value (in Million US$), 2018 & 2023
Figure 21: Global: Customer Experience Management Software (Email) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 22: Global: Customer Experience Management Software (Mobile) Market: Sales Value (in Million US$), 2018 & 2023
Figure 23: Global: Customer Experience Management Software (Mobile) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 24: Global: Customer Experience Management Software (Web Services) Market: Sales Value (in Million US$), 2018 & 2023
Figure 25: Global: Customer Experience Management Software (Web Services) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 26: Global: Customer Experience Management Software (Other Touchpoints) Market: Sales Value (in Million US$), 2018 & 2023
Figure 27: Global: Customer Experience Management Software (Other Touchpoints) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 28: Global: Customer Experience Management Software (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 29: Global: Customer Experience Management Software (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 30: Global: Customer Experience Management Software (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
Figure 31: Global: Customer Experience Management Software (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 32: Global: Customer Experience Management Software (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 33: Global: Customer Experience Management Software (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 34: Global: Customer Experience Management Software (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 35: Global: Customer Experience Management Software (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 36: Global: Customer Experience Management Software (Retail) Market: Sales Value (in Million US$), 2018 & 2023
Figure 37: Global: Customer Experience Management Software (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 38: Global: Customer Experience Management Software (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
Figure 39: Global: Customer Experience Management Software (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 40: Global: Customer Experience Management Software (IT and Telecommunication) Market: Sales Value (in Million US$), 2018 & 2023
Figure 41: Global: Customer Experience Management Software (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 42: Global: Customer Experience Management Software (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
Figure 43: Global: Customer Experience Management Software (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 44: Global: Customer Experience Management Software (Media and Entertainment) Market: Sales Value (in Million US$), 2018 & 2023
Figure 45: Global: Customer Experience Management Software (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 46: Global: Customer Experience Management Software (Government Sector) Market: Sales Value (in Million US$), 2018 & 2023
Figure 47: Global: Customer Experience Management Software (Government Sector) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 48: Global: Customer Experience Management Software (Other End Use Industries) Market: Sales Value (in Million US$), 2018 & 2023
Figure 49: Global: Customer Experience Management Software (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 50: North America: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 51: North America: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 52: United States: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 53: United States: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 54: Canada: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 55: Canada: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 56: Asia-Pacific: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 57: Asia-Pacific: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 58: China: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 59: China: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 60: Japan: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 61: Japan: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 62: India: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 63: India: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 64: South Korea: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 65: South Korea: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 66: Australia: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 67: Australia: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 68: Indonesia: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 69: Indonesia: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 70: Others: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 71: Others: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 72: Europe: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 73: Europe: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 74: Germany: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 75: Germany: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 76: France: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 77: France: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 78: United Kingdom: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 79: United Kingdom: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 80: Italy: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 81: Italy: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 82: Spain: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 83: Spain: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 84: Russia: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 85: Russia: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 86: Others: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 87: Others: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 88: Latin America: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 89: Latin America: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 90: Brazil: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 91: Brazil: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 92: Mexico: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 93: Mexico: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 94: Others: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 95: Others: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 96: Middle East and Africa: Customer Experience Management Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 97: Middle East and Africa: Customer Experience Management Software Market: Breakup by Country (in %), 2023
Figure 98: Middle East and Africa: Customer Experience Management Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 99: Global: Customer Experience Management Software Industry: SWOT Analysis
Figure 100: Global: Customer Experience Management Software Industry: Value Chain Analysis
Figure 101: Global: Customer Experience Management Software Industry: Porter's Five Forces Analysis
List of Tables
Table 1: Global: Customer Experience Management Software Market: Key Industry Highlights, 2023 and 2032
Table 2: Global: Customer Experience Management Software Market Forecast: Breakup by Component (in Million US$), 2024-2032
Table 3: Global: Customer Experience Management Software Market Forecast: Breakup by Touchpoint (in Million US$), 2024-2032
Table 4: Global: Customer Experience Management Software Market Forecast: Breakup by Deployment Mode (in Million US$), 2024-2032
Table 5: Global: Customer Experience Management Software Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
Table 6: Global: Customer Experience Management Software Market Forecast: Breakup by Industries (in Million US$), 2024-2032
Table 7: Global: Customer Experience Management Software Market Forecast: Breakup by Region (in Million US$), 2024-2032
Table 8: Global: Customer Experience Management Software Market: Competitive Structure
Table 9: Global: Customer Experience Management Software Market: Key Players
Benefits of Customization
Personalize this research
Triangulate with your data
Get data as per your format and definition
Gain a deeper dive into a specific application, geography, customer, or competitor
Any level of personalization
Get in Touch With Us
UNITED STATES
Phone: +1-631-791-1145
INDIA
Phone: +91-120-433-0800
UNITED KINGDOM
Phone: +44-753-714-6104
Email: sales@imarcgroup.com
Client Testimonials
The IMARC team was very reactive and flexible with regard to our requests. A very good overall experience. We are happy with the work that IMARC has provided, very complete and detailed. It has contributed to our business needs and provided the market visibility that we required
Read More
We were very happy with the collaboration between IMARC and Colruyt. Not only were your prices competitive, IMARC was also pretty fast in understanding the scope and our needs for this project. Even though it was not an easy task, performing a market research during the COVID-19 pandemic, you were able to get us the necessary information we needed. The IMARC team was very easy to work with and they showed us that it would go the extra mile if we needed anything extra
Read More
Last project executed by your team was as per our expectations. We also would like to associate for more assignments this year. Kudos to your team.
Read More.webp)
We would be happy to reach out to IMARC again, if we need Market Research/Consulting/Consumer Research or any associated service. Overall experience was good, and the data points were quite helpful.
Read More
The figures of market study were very close to our assumed figures. The presentation of the study was neat and easy to analyse. The requested details of the study were fulfilled. My overall experience with the IMARC Team was satisfactory.
Read More
The overall cost of the services were within our expectations. I was happy to have good communications in a timely manner. It was a great and quick way to have the information I needed.
Read More
My questions and concerns were answered in a satisfied way. The costs of the services were within our expectations. My overall experience with the IMARC Team was very good.
Read More
I agree the report was timely delivered, meeting the key objectives of the engagement. We had some discussion on the contents, adjustments were made fast and accurate. The response time was minimum in each case. Very good. You have a satisfied customer.
Read More.webp){kind=logo}
We would be happy to reach out to IMARC for more market reports in the future. The response from the account sales manager was very good. I appreciate the timely follow ups and post purchase support from the team. My overall experience with IMARC was good.
Read More
IMARC was a good solution for the data points that we really needed and couldn't find elsewhere. The team was easy to work, quick to respond, and flexible to our customization requests.
Read More
IMARC did an outstanding job in preparing our study. They were punctual and precise, delivering all the data we required in a clear and well-organized format. Their attention to detail and ability to meet deadlines was impressive, making them a reliable partner for our project.
Read More
I wanted to express my sincere appreciation for your efforts in handling this matter. Your dedication and commitment have truly been commendable. It is evident that you have put in a tremendous amount of hard work and expertise into resolving the issues at hand. I would also like to take this opportunity to inform you that we are greatly interested
Read More
Overall, the deliverable was well organized and my experience with the project team was good. In particular, I appreciated how they responded when I requested additional information and the Japanese version.
Read More
The IMARC team were extremely professional and very cooperative. The team were also extremely flexible in making changes and modifications wherever required. The entire experience right from project kick-off to after sales support was fruitful and smooth.
Read More
I’d like to express my gratitude for the work you accomplished with the industry report. The way you responded to the requirements and delivered under tight timelines shows your expertise, exceptional work ethic and commitment to your customer’s success. The entire team and company are incredibly thankful for your dedication. Once again, thank you
Read More
The market reports from IMARC have been instrumental in guiding our business strategies. We found the reports comprehensive and data-driven, which helped us make informed decisions. The detailed insights and actionable data have consistently provided us with a competitive edge in a rapidly changing alcohol market.
Read More
One of the best things about IMARC is their flexibility and predisposition to tailor the reports and adapt to our needs. They are not just great in their researching and consulting solutions, but their service is unparallelled. We’ve worked with them a couple of times and we will keep working with them in future projects.
Read More
We recently commissioned multiple market research reports from IMARC, and the insights we received were invaluable. The depth of analysis, accuracy of data, and actionable recommendations have greatly enhanced our strategic decision-making.
Read More
The market estimates provided by your team were pretty much in line with what we were theorizing internally. Really appreciate the work on this.
Read More
The sale account manager and the service was excellent. The data and market trends gathered from the report was insightful and really assisted while planning future product and growth strategies.
Read More
The report is excellent and has good amount of data and our team is extremely happy with the information provided.
Read More
Thank you very much for your cooperation and post purchase support. We were really happy with the final deliverable, and the takeaways from the report.
Read More