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Cloud ITSM Market Report by Component (Solutions, Services), End User (Large Enterprises, Small and Medium Enterprises), Vertical (BFSI, IT and Telecommunication, Healthcare, Manufacturing, Retail, Education, and Others), and Region 2024-2032
Report Format: PDF+Excel | Report ID: SR112024A2329
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1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Cloud ITSM Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Component
6.1 Solutions
6.1.1 Market Trends
6.1.2 Major Types
6.1.2.1 Operation and Performance Management
6.1.2.2 Service Portfolio Management
6.1.2.3 Service Desk Software
6.1.2.4 Dashboard Reporting and Analytics
6.1.2.5 Configuration and Change Management
6.1.3 Market Forecast
6.2 Services
6.2.1 Market Trends
6.2.2 Major Types
6.2.2.1 Professional Services
6.2.2.2 Managed Services
6.2.3 Market Forecast
7 Market Breakup by End User
7.1 Large Enterprises
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Small and Medium Enterprises
7.2.1 Market Trends
7.2.2 Market Forecast
8 Market Breakup by Vertical
8.1 BFSI
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 IT and Telecommunication
8.2.1 Market Trends
8.2.2 Market Forecast
8.3 Healthcare
8.3.1 Market Trends
8.3.2 Market Forecast
8.4 Manufacturing
8.4.1 Market Trends
8.4.2 Market Forecast
8.5 Retail
8.5.1 Market Trends
8.5.2 Market Forecast
8.6 Education
8.6.1 Market Trends
8.6.2 Market Forecast
8.7 Others
8.7.1 Market Trends
8.7.2 Market Forecast
9 Market Breakup by Region
9.1 North America
9.1.1 United States
9.1.1.1 Market Trends
9.1.1.2 Market Forecast
9.1.2 Canada
9.1.2.1 Market Trends
9.1.2.2 Market Forecast
9.2 Asia Pacific
9.2.1 China
9.2.1.1 Market Trends
9.2.1.2 Market Forecast
9.2.2 Japan
9.2.2.1 Market Trends
9.2.2.2 Market Forecast
9.2.3 India
9.2.3.1 Market Trends
9.2.3.2 Market Forecast
9.2.4 South Korea
9.2.4.1 Market Trends
9.2.4.2 Market Forecast
9.2.5 Australia
9.2.5.1 Market Trends
9.2.5.2 Market Forecast
9.2.6 Indonesia
9.2.6.1 Market Trends
9.2.6.2 Market Forecast
9.2.7 Others
9.2.7.1 Market Trends
9.2.7.2 Market Forecast
9.3 Europe
9.3.1 Germany
9.3.1.1 Market Trends
9.3.1.2 Market Forecast
9.3.2 France
9.3.2.1 Market Trends
9.3.2.2 Market Forecast
9.3.3 United Kingdom
9.3.3.1 Market Trends
9.3.3.2 Market Forecast
9.3.4 Italy
9.3.4.1 Market Trends
9.3.4.2 Market Forecast
9.3.5 Spain
9.3.5.1 Market Trends
9.3.5.2 Market Forecast
9.3.6 Russia
9.3.6.1 Market Trends
9.3.6.2 Market Forecast
9.3.7 Others
9.3.7.1 Market Trends
9.3.7.2 Market Forecast
9.4 Latin America
9.4.1 Brazil
9.4.1.1 Market Trends
9.4.1.2 Market Forecast
9.4.2 Mexico
9.4.2.1 Market Trends
9.4.2.2 Market Forecast
9.4.3 Others
9.4.3.1 Market Trends
9.4.3.2 Market Forecast
9.5 Middle East and Africa
9.5.1 Market Trends
9.5.2 Market Breakup by Country
9.5.3 Market Forecast
10 SWOT Analysis
10.1 Overview
10.2 Strengths
10.3 Weaknesses
10.4 Opportunities
10.5 Threats
11 Value Chain Analysis
12 Porters Five Forces Analysis
12.1 Overview
12.2 Bargaining Power of Buyers
12.3 Bargaining Power of Suppliers
12.4 Degree of Competition
12.5 Threat of New Entrants
12.6 Threat of Substitutes
13 Price Analysis
14 Competitive Landscape
14.1 Market Structure
14.2 Key Players
14.3 Profiles of Key Players
14.3.1 Axios Systems
14.3.1.1 Company Overview
14.3.1.2 Product Portfolio
14.3.1.3 Financials
14.3.2 BMC Software Inc.
14.3.2.1 Company Overview
14.3.2.2 Product Portfolio
14.3.2.3 SWOT Analysis
14.3.3 CA Technologies (Broadcom Inc.)
14.3.3.1 Company Overview
14.3.3.2 Product Portfolio
14.3.3.3 Financials
14.3.3.4 SWOT Analysis
14.3.4 Cherwell Software LLC
14.3.4.1 Company Overview
14.3.4.2 Product Portfolio
14.3.5 Citrix Systems Inc.
14.3.5.1 Company Overview
14.3.5.2 Product Portfolio
14.3.5.3 Financials
14.3.5.4 SWOT Analysis
14.3.6 Hewlett Packard Enterprise
14.3.6.1 Company Overview
14.3.6.2 Product Portfolio
14.3.6.3 Financials
14.3.6.4 SWOT Analysis
14.3.7 International Business Machines Corporation (IBM)
14.3.7.1 Company Overview
14.3.7.2 Product Portfolio
14.3.7.3 Financials
14.3.7.4 SWOT Analysis
14.3.8 Micro Focus International Plc
14.3.8.1 Company Overview
14.3.8.2 Product Portfolio
14.3.8.3 Financials
14.3.9 Microsoft Corporation
14.3.9.1 Company Overview
14.3.9.2 Product Portfolio
14.3.9.3 Financials
14.3.9.4 SWOT Analysis
14.3.10 Oracle Corporation
14.3.10.1 Company Overview
14.3.10.2 Product Portfolio
14.3.10.3 Financials
14.3.10.4 SWOT Analysis
14.3.11 ServiceNow
14.3.11.1 Company Overview
14.3.11.2 Product Portfolio
14.3.11.3 Financials
14.3.11.4 SWOT Analysis
14.3.12 SysAid Technologies Ltd.
14.3.12.1 Company Overview
14.3.12.2 Product Portfolio
List of Figures
Figure 1: Global: Cloud ITSM Market: Major Drivers and Challenges
Figure 2: Global: Cloud ITSM Market: Sales Value (in Billion US$), 2018-2023
Figure 3: Global: Cloud ITSM Market: Breakup by Component (in %), 2023
Figure 4: Global: Cloud ITSM Market: Breakup by End User (in %), 2023
Figure 5: Global: Cloud ITSM Market: Breakup by Vertical (in %), 2023
Figure 6: Global: Cloud ITSM Market: Breakup by Region (in %), 2023
Figure 7: Global: Cloud ITSM Market Forecast: Sales Value (in Billion US$), 2024-2032
Figure 8: Global: Cloud ITSM (Solutions) Market: Sales Value (in Million US$), 2018 & 2023
Figure 9: Global: Cloud ITSM (Solutions) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 10: Global: Cloud ITSM (Services) Market: Sales Value (in Million US$), 2018 & 2023
Figure 11: Global: Cloud ITSM (Services) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 12: Global: Cloud ITSM (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 13: Global: Cloud ITSM (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 14: Global: Cloud ITSM (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 15: Global: Cloud ITSM (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 16: Global: Cloud ITSM (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
Figure 17: Global: Cloud ITSM (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 18: Global: Cloud ITSM (IT and Telecommunication) Market: Sales Value (in Million US$), 2018 & 2023
Figure 19: Global: Cloud ITSM (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 20: Global: Cloud ITSM (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
Figure 21: Global: Cloud ITSM (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 22: Global: Cloud ITSM (Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
Figure 23: Global: Cloud ITSM (Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 24: Global: Cloud ITSM (Retail) Market: Sales Value (in Million US$), 2018 & 2023
Figure 25: Global: Cloud ITSM (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 26: Global: Cloud ITSM (Education) Market: Sales Value (in Million US$), 2018 & 2023
Figure 27: Global: Cloud ITSM (Education) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 28: Global: Cloud ITSM (Other Verticals) Market: Sales Value (in Million US$), 2018 & 2023
Figure 29: Global: Cloud ITSM (Other Verticals) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 30: North America: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 31: North America: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 32: United States: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 33: United States: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 34: Canada: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 35: Canada: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 36: Asia Pacific: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 37: Asia Pacific: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 38: China: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 39: China: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 40: Japan: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 41: Japan: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 42: India: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 43: India: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 44: South Korea: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 45: South Korea: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 46: Australia: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 47: Australia: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 48: Indonesia: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 49: Indonesia: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 50: Others: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 51: Others: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 52: Europe: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 53: Europe: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 54: Germany: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 55: Germany: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 56: France: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 57: France: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 58: United Kingdom: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 59: United Kingdom: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 60: Italy: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 61: Italy: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 62: Spain: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 63: Spain: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 64: Russia: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 65: Russia: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 66: Others: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 67: Others: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 68: Latin America: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 69: Latin America: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 70: Brazil: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 71: Brazil: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 72: Mexico: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 73: Mexico: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 74: Others: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 75: Others: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 76: Middle East and Africa: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
Figure 77: Middle East and Africa: Cloud ITSM Market Breakup by Country (in %), 2023
Figure 78: Middle East and Africa: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 79: Global: Cloud ITSM Industry: SWOT Analysis
Figure 80: Global: Cloud ITSM Industry: Value Chain Analysis
Figure 81: Global: Cloud ITSM Industry: Porter’s Five Forces Analysis
List of Tables
Table 1: Global: Cloud ITSM Market: Key Industry Highlights, 2023 and 2032
Table 2: Global: Cloud ITSM Market Forecast: Breakup by Component (in Million US$), 2024-2032
Table 3: Global: Cloud ITSM Market Forecast: Breakup by End User (in Million US$), 2024-2032
Table 4: Global: Cloud ITSM Market Forecast: Breakup by Vertical (in Million US$), 2024-2032
Table 5: Global: Cloud ITSM Market Forecast: Breakup by Region (in Million US$), 2024-2032
Table 6: Global: Cloud ITSM Market Structure
Table 7: Global: Cloud ITSM Market: Key Players
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