BPO Business Analytics Market Size, Share and Report 2025-2033

BPO Business Analytics Market Report by Offering (Software, Services), Deployment Type (Cloud-based, On-premises), Application (Finance & Accounting, Human Resources, Knowledge Process Outsourcing, Procurement & Supply Chain, Customer Services, and Others), Vertical (BFSI, IT and Telecommunication, Healthcare, Manufacturing, Retail, Transportation and Logistics, and Others), and Region 2025-2033

Report Format: PDF+Excel | Report ID: SR112025A2469

Buy Now

1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global BPO Business Analytics Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Offering
6.1 Software
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Services
6.2.1 Market Trends
6.2.2 Market Forecast
7 Market Breakup by Deployment Type
7.1 Cloud-based
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 On-premises
7.2.1 Market Trends
7.2.2 Market Forecast
8 Market Breakup by Application
8.1 Finance & Accounting
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Human Resources
8.2.1 Market Trends
8.2.2 Market Forecast
8.3 Knowledge Process Outsourcing
8.3.1 Market Trends
8.3.2 Market Forecast
8.4 Procurement & Supply Chain
8.4.1 Market Trends
8.4.2 Market Forecast
8.5 Customer Services
8.5.1 Market Trends
8.5.2 Market Forecast
8.6 Others
8.6.1 Market Trends
8.6.2 Market Forecast
9 Market Breakup by Vertical
9.1 BFSI
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 IT and Telecommunication
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 Healthcare
9.3.1 Market Trends
9.3.2 Market Forecast
9.4 Manufacturing
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Retail
9.5.1 Market Trends
9.5.2 Market Forecast
9.6 Transportation and Logistics
9.6.1 Market Trends
9.6.2 Market Forecast
9.7 Others
9.7.1 Market Trends
9.7.2 Market Forecast
10 Market Breakup by Region
10.1 North America
10.1.1 United States
10.1.1.1 Market Trends
10.1.1.2 Market Forecast
10.1.2 Canada
10.1.2.1 Market Trends
10.1.2.2 Market Forecast
10.2 Asia Pacific
10.2.1 China
10.2.1.1 Market Trends
10.2.1.2 Market Forecast
10.2.2 Japan
10.2.2.1 Market Trends
10.2.2.2 Market Forecast
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2 Market Forecast
10.2.4 South Korea
10.2.4.1 Market Trends
10.2.4.2 Market Forecast
10.2.5 Australia
10.2.5.1 Market Trends
10.2.5.2 Market Forecast
10.2.6 Indonesia
10.2.6.1 Market Trends
10.2.6.2 Market Forecast
10.2.7 Others
10.2.7.1 Market Trends
10.2.7.2 Market Forecast
10.3 Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2 France
10.3.2.1 Market Trends
10.3.2.2 Market Forecast
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2 Market Forecast
10.3.4 Italy
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6 Russia
10.3.6.1 Market Trends
10.3.6.2 Market Forecast
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2 Market Forecast
10.4 Latin America
10.4.1 Brazil
10.4.1.1 Market Trends
10.4.1.2 Market Forecast
10.4.2 Mexico
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3 Others
10.4.3.1 Market Trends
10.4.3.2 Market Forecast
10.5 Middle East and Africa
10.5.1 Market Trends
10.5.2 Market Breakup by Country
10.5.3 Market Forecast
11 SWOT Analysis
11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats
12 Value Chain Analysis
13 Porters Five Forces Analysis
13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes
14 Price Analysis
15 Competitive Landscape
15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
15.3.1 Accenture PLC
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.1.3 Financials
15.3.1.4 SWOT Analysis
15.3.2 Capgemini SE
15.3.2.1 Company Overview
15.3.2.2 Product Portfolio
15.3.2.3 Financials
15.3.2.4 SWOT Analysis
15.3.3 Cognizant Technology Solutions
15.3.3.1 Company Overview
15.3.3.2 Product Portfolio
15.3.3.3 Financials
15.3.3.4 SWOT Analysis
15.3.4 Exlservice Holdings Inc.
15.3.4.1 Company Overview
15.3.4.2 Product Portfolio
15.3.4.3 Financials
15.3.5 Genpact Limited
15.3.5.1 Company Overview
15.3.5.2 Product Portfolio
15.3.5.3 Financials
15.3.5.4 SWOT Analysis
15.3.6 International Business Machines Corporation
15.3.6.1 Company Overview
15.3.6.2 Product Portfolio
15.3.6.3 Financials
15.3.6.4 SWOT Analysis
15.3.7 Infosys Limited
15.3.7.1 Company Overview
15.3.7.2 Product Portfolio
15.3.7.3 Financials
15.3.7.4 SWOT Analysis
15.3.8 Mu Sigma Inc.
15.3.8.1 Company Overview
15.3.8.2 Product Portfolio
15.3.9 NTT DATA Corporation (Nippon Telegraph and Telephone)
15.3.9.1 Company Overview
15.3.9.2 Product Portfolio
15.3.9.3 Financials
15.3.9.4 SWOT Analysis
15.3.10 TATA Consultancy Services Limited (Tata Sons Private Limited)
15.3.10.1 Company Overview
15.3.10.2 Product Portfolio
15.3.10.3 Financials
15.3.10.4 SWOT Analysis
15.3.11 Tech Mahindra Limited (Mahindra Group)
15.3.11.1 Company Overview
15.3.11.2 Product Portfolio
15.3.11.3 Financials
15.3.11.4 SWOT Analysis
15.3.12 Wipro Limited
15.3.12.1 Company Overview
15.3.12.2 Product Portfolio
15.3.12.3 Financials
15.3.12.4 SWOT Analysis
15.3.13 WNS Global Services
15.3.13.1 Company Overview
15.3.13.2 Product Portfolio

List of Figures

Figure 1: Global: BPO Business Analytics Market: Major Drivers and Challenges
Figure 2: Global: BPO Business Analytics Market: Sales Value (in Billion USD), 2019-2024
Figure 3: Global: BPO Business Analytics Market: Breakup by Offering (in %), 2024
Figure 4: Global: BPO Business Analytics Market: Breakup by Deployment Type (in %), 2024
Figure 5: Global: BPO Business Analytics Market: Breakup by Application (in %), 2024
Figure 6: Global: BPO Business Analytics Market: Breakup by Vertical (in %), 2024
Figure 7: Global: BPO Business Analytics Market: Breakup by Region (in %), 2024
Figure 8: Global: BPO Business Analytics Market Forecast: Sales Value (in Billion USD), 2025-2033
Figure 9: Global: BPO Business Analytics (Software) Market: Sales Value (in Million USD), 2019 & 2024
Figure 10: Global: BPO Business Analytics (Software) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 11: Global: BPO Business Analytics (Services) Market: Sales Value (in Million USD), 2019 & 2024
Figure 12: Global: BPO Business Analytics (Services) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 13: Global: BPO Business Analytics (Cloud-based) Market: Sales Value (in Million USD), 2019 & 2024
Figure 14: Global: BPO Business Analytics (Cloud-based) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 15: Global: BPO Business Analytics (On-premises) Market: Sales Value (in Million USD), 2019 & 2024
Figure 16: Global: BPO Business Analytics (On-premises) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 17: Global: BPO Business Analytics (Finance & Accounting) Market: Sales Value (in Million USD), 2019 & 2024
Figure 18: Global: BPO Business Analytics (Finance & Accounting) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 19: Global: BPO Business Analytics (Human Resources) Market: Sales Value (in Million USD), 2019 & 2024
Figure 20: Global: BPO Business Analytics (Human Resources) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 21: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market: Sales Value (in Million USD), 2019 & 2024
Figure 22: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 23: Global: BPO Business Analytics (Procurement & Supply Chain) Market: Sales Value (in Million USD), 2019 & 2024
Figure 24: Global: BPO Business Analytics (Procurement & Supply Chain) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 25: Global: BPO Business Analytics (Customer Services) Market: Sales Value (in Million USD), 2019 & 2024
Figure 26: Global: BPO Business Analytics (Customer Services) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 27: Global: BPO Business Analytics (Other Applications) Market: Sales Value (in Million USD), 2019 & 2024
Figure 28: Global: BPO Business Analytics (Other Applications) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 29: Global: BPO Business Analytics (BFSI) Market: Sales Value (in Million USD), 2019 & 2024
Figure 30: Global: BPO Business Analytics (BFSI) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 31: Global: BPO Business Analytics (IT and Telecommunication) Market: Sales Value (in Million USD), 2019 & 2024
Figure 32: Global: BPO Business Analytics (IT and Telecommunication) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 33: Global: BPO Business Analytics (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
Figure 34: Global: BPO Business Analytics (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 35: Global: BPO Business Analytics (Manufacturing) Market: Sales Value (in Million USD), 2019 & 2024
Figure 36: Global: BPO Business Analytics (Manufacturing) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 37: Global: BPO Business Analytics (Retail) Market: Sales Value (in Million USD), 2019 & 2024
Figure 38: Global: BPO Business Analytics (Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 39: Global: BPO Business Analytics (Transportation and Logistics) Market: Sales Value (in Million USD), 2019 & 2024
Figure 40: Global: BPO Business Analytics (Transportation and Logistics) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 41: Global: BPO Business Analytics (Other Verticals) Market: Sales Value (in Million USD), 2019 & 2024
Figure 42: Global: BPO Business Analytics (Other Verticals) Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 43: North America: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 44: North America: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 45: United States: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 46: United States: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 47: Canada: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 48: Canada: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 49: Asia Pacific: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 50: Asia Pacific: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 51: China: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 52: China: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 53: Japan: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 54: Japan: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 55: India: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 56: India: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 57: South Korea: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 58: South Korea: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 59: Australia: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 60: Australia: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 61: Indonesia: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 62: Indonesia: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 63: Others: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 64: Others: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 65: Europe: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 66: Europe: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 67: Germany: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 68: Germany: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 69: France: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 70: France: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 71: United Kingdom: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 72: United Kingdom: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 73: Italy: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 74: Italy: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 75: Spain: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 76: Spain: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 77: Russia: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 78: Russia: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 79: Others: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 80: Others: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 81: Latin America: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 82: Latin America: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 83: Brazil: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 84: Brazil: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 85: Mexico: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 86: Mexico: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 87: Others: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 88: Others: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 89: Middle East and Africa: BPO Business Analytics Market: Sales Value (in Million USD), 2019 & 2024
Figure 90: Middle East and Africa: BPO Business Analytics Market Forecast: Sales Value (in Million USD), 2025-2033
Figure 91: Global: BPO Business Analytics Industry: SWOT Analysis
Figure 92: Global: BPO Business Analytics Industry: Value Chain Analysis
Figure 93: Global: BPO Business Analytics Industry: Porter’s Five Forces Analysis

List of Tables

Table 1: Global: BPO Business Analytics Market: Key Industry Highlights, 2024 and 2033
Table 2: Global: BPO Business Analytics Market Forecast: Breakup by Offering (in Million USD), 2025-2033
Table 3: Global: BPO Business Analytics Market Forecast: Breakup by Deployment Type (in Million USD), 2025-2033
Table 4: Global: BPO Business Analytics Market Forecast: Breakup by Application (in Million USD), 2025-2033
Table 5: Global: BPO Business Analytics Market Forecast: Breakup by Vertical (in Million USD), 2025-2033
Table 6: Global: BPO Business Analytics Market Forecast: Breakup by Region (in Million USD), 2025-2033
Table 7: Global: BPO Business Analytics Market Structure
Table 8: Global: BPO Business Analytics Market: Key Players

Purchase Options New Year Sale

Inquire Before Buying

Speak to an Analyst

Request Brochure

Request Customization

Benefits of Customization

Personalize this research
Triangulate with your data
Get data as per your format and definition
Gain a deeper dive into a specific application, geography, customer, or competitor
Any level of personalization

Get in Touch With Us

UNITED STATES

Phone: +1-631-791-1145

INDIA

Phone: +91-120-433-0800

UNITED KINGDOM

Phone: +44-753-714-6104

Email: sales@imarcgroup.com

Client Testimonials

IMARC made the whole process easy. Everyone I spoke with via email was polite, easy to deal with, kept their promises regarding delivery timelines and were solutions focused. From my first contact, I was grateful for the professionalism shown by the whole IMARC team. I recommend IMARC to all that need timely, affordable information and advice. My experience with IMARC was excellent and I can not fault it.

The IMARC team was very reactive and flexible with regard to our requests. A very good overall experience. We are happy with the work that IMARC has provided, very complete and detailed. It has contributed to our business needs and provided the market visibility that we required

We were very happy with the collaboration between IMARC and Colruyt. Not only were your prices competitive, IMARC was also pretty fast in understanding the scope and our needs for this project. Even though it was not an easy task, performing a market research during the COVID-19 pandemic, you were able to get us the necessary information we needed. The IMARC team was very easy to work with and they showed us that it would go the extra mile if we needed anything extra

Last project executed by your team was as per our expectations. We also would like to associate for more assignments this year. Kudos to your team.

We would be happy to reach out to IMARC again, if we need Market Research/Consulting/Consumer Research or any associated service. Overall experience was good, and the data points were quite helpful.

Arabian Plastic Manufacturing Company Ltd.

The figures of market study were very close to our assumed figures. The presentation of the study was neat and easy to analyse. The requested details of the study were fulfilled. My overall experience with the IMARC Team was satisfactory.

The overall cost of the services were within our expectations. I was happy to have good communications in a timely manner. It was a great and quick way to have the information I needed.

My questions and concerns were answered in a satisfied way. The costs of the services were within our expectations. My overall experience with the IMARC Team was very good.

I agree the report was timely delivered, meeting the key objectives of the engagement. We had some discussion on the contents, adjustments were made fast and accurate. The response time was minimum in each case. Very good. You have a satisfied customer.

We would be happy to reach out to IMARC for more market reports in the future. The response from the account sales manager was very good. I appreciate the timely follow ups and post purchase support from the team. My overall experience with IMARC was good.

IMARC was a good solution for the data points that we really needed and couldn't find elsewhere. The team was easy to work, quick to respond, and flexible to our customization requests.

IMARC did an outstanding job in preparing our study. They were punctual and precise, delivering all the data we required in a clear and well-organized format. Their attention to detail and ability to meet deadlines was impressive, making them a reliable partner for our project.

I wanted to express my sincere appreciation for your efforts in handling this matter. Your dedication and commitment have truly been commendable. It is evident that you have put in a tremendous amount of hard work and expertise into resolving the issues at hand. I would also like to take this opportunity to inform you that we are greatly interested

Overall, the deliverable was well organized and my experience with the project team was good. In particular, I appreciated how they responded when I requested additional information and the Japanese version.

The IMARC team were extremely professional and very cooperative. The team were also extremely flexible in making changes and modifications wherever required. The entire experience right from project kick-off to after sales support was fruitful and smooth.

I’d like to express my gratitude for the work you accomplished with the industry report. The way you responded to the requirements and delivered under tight timelines shows your expertise, exceptional work ethic and commitment to your customer’s success. The entire team and company are incredibly thankful for your dedication. Once again, thank you

The market reports from IMARC have been instrumental in guiding our business strategies. We found the reports comprehensive and data-driven, which helped us make informed decisions. The detailed insights and actionable data have consistently provided us with a competitive edge in a rapidly changing alcohol market.

One of the best things about IMARC is their flexibility and predisposition to tailor the reports and adapt to our needs. They are not just great in their researching and consulting solutions, but their service is unparallelled. We’ve worked with them a couple of times and we will keep working with them in future projects.

We recently commissioned multiple market research reports from IMARC, and the insights we received were invaluable. The depth of analysis, accuracy of data, and actionable recommendations have greatly enhanced our strategic decision-making.

The market estimates provided by your team were pretty much in line with what we were theorizing internally. Really appreciate the work on this.

The sale account manager and the service was excellent. The data and market trends gathered from the report was insightful and really assisted while planning future product and growth strategies.

The report is excellent and has good amount of data and our team is extremely happy with the information provided.

Thank you very much for your cooperation and post purchase support. We were really happy with the final deliverable, and the takeaways from the report.