Global OSS & BSS Market Expected to Reach USD 148.3 Billion by 2033 - IMARC Group

Global OSS & BSS Market Statistics, Outlook and Regional Analysis 2025-2033

The global OSS & BSS market size was valued at USD 65.8 Billion in 2024, and it is expected to reach USD 148.3 Billion by 2033, exhibiting a growth rate (CAGR) of 9.4% from 2025 to 2033.

The growing telecom networks are among the major factors adding to the market growth. Business support systems and operational support systems help in managing complex network activities. Additionally, various companies across the world are investing in the telecommunications sector, to provide these solutions. In April 2024, Optiva, a telecom and BSS software company based in Canada, and GDi, a network planning business, partnered to provide reliable and tested BSS and OSS software to Communication Service Providers (CSPs).

Furthermore, the rising adoption of 5G networks is positively influencing the market growth. 5G technology can transform industries by enabling faster data transmission. In June 2023, Ooredoo and Ericsson collaborated on Ericsson business support system (BSS) platform to strengthen the relationship on radio access network (RAN) technologies and services. Also, in 2030, North America is expected to have 90% 5G adoption, followed by Greater China at more than 85%. Apart from this, the growing consumer penetration towards seamless experiences and on-time service delivery is proliferating the market demand. This shift in consumer expectations necessitates the adoption of advanced OSS and BSS. These solutions are crucial for boosting customer engagement as they provide a unified view of the customer across several channels. For example, in September 2021, MDS Global, collaborated with iD Mobile, a large mobile virtual network operator in the UK. It enables iD Mobile to maintain access to MDS Global's adaptive and rapid BSS platform while enhancing customer experience.

Global OSS & BSS Market Statistics, By Region

The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the most prominent share owing to the expanding telecommunication sector.

North America OSS & BSS Market Trends:

North America acquires the most prominent share due to the rising demand for OSS and BSS solutions. Providers like AT&T and Verizon in the U.S. and Rogers in Canada are shifting to cloud based systems to enhance network automation and customer experience. Cloud integration also supports 5G adoption, helping carriers reduce operational costs, further driving the industry's growth.

Europe OSS & BSS Market Trends:

Telecom operators in the region are adopting open-source and vendor-neutral OSS/BSS solutions to reduce dependency on proprietary systems. Moreover, companies like Deutsche Telekom (Germany) and Orange (France) are using these technologies to promote innovation. Besides this, the European Union's laws, which promote cost effectiveness, drive the adoption of these platforms particularly in the United Kingdom, Germany, and France.

Asia Pacific OSS & BSS Market Trends:

The expanding 5G infrastructure in countries like China, India and Japan is driving the region's growth. Moreover, operators such as China Mobile and NTT Docomo adopt advanced OSS/BSS solutions to manage the complex 5G networks, thereby adding to the market demand. Besides this, with rising smartphone penetration and demand for OTT services, the region focuses on real-time billing.

Latin America OSS & BSS Market Trends:

In Latin America region, telecom providers are focusing on integrating their OSS & BSS platforms to streamline operations across various countries. Moreover, various major players like Claro (Brazil) and América Móvil (Mexico) are investing in cross-border billing to enhance regional service delivery. These integrated solutions facilitate smooth roaming services and improve operational efficiency across the region, further propelling the industry growth.

Middle East and Africa OSS & BSS Market Trends:

In the Middle East and Africa (MEA), mobile-first OSS and BSS solutions are becoming more popular. Telecom operators like Etisalat (UAE) and MTN (South Africa) are investing in mobile-focused platforms to provide personalized services and better data management. With the growing mobile penetration in countries like Kenya and Nigeria, these solutions enable operators to provide customized packages and improve customer support.

Top Companies Leading in the OSS & BSS Industry

Some of the leading OSS & BSS market companies include Amdocs, Cisco Systems Inc., Comarch SA, Hewlett Packard Enterprise Development LP, Huawei Technologies Co. Ltd., Infosys Limited, Netcracker Technology Corporation (NEC Corporation), Nokia Corporation, Oracle Corporation, Suntech S.A. Telefonaktiebolaget LM Ericsson, among many others. In May 2023, MDS Global, a provider of integrated B2B/B2C billing and BSS solutions, launched MDS DecisionAI, an innovative marketing decision intelligence platform that employs artificial intelligence (AI) to deliver critical insights to sub-brand operators and fixed-line operators.

Global OSS & BSS Market Segmentation Coverage

• Based on the component, the market has been divided into solution and services, wherein solution acquired the most prominent share. This solution in BSS service providers in handling customer accounts, further improving the overall customer satisfaction.
• Based on the OSS & BSS solution type, the market is segmented into network planning and design, service delivery, service fulfillment, service assurance, billing and revenue management, network performance management, customer and product management, and others. Among these, network planning and design dominated the overall market. Network planning and design is an important part of OSS and BSS that allow telecom companies to manage their networks and customers. Moreover, it helps providers to efficiently construct their network infrastructure, ensuring maximum scalability.
• On the basis of the deployment mode, the market has been divided into on-premises, and cloud-based. Among these, on-premises accounted for the largest market share. On-premises OSS and BSS is a traditional approach to deploying these platforms in the telecommunications sector. In this method, software is installed and run on the organization's premises rather than on cloud servers.
• Based on the organization size, the market is categorized into small and medium-sized enterprises and large enterprises. Among these, large enterprises accounted for the largest market share. Large enterprises are capable of investing in advanced extensive operations support systems, further supporting the segment growth.
• On the basis of the industry vertical, the market has been segmented into IT and telecom, BFSI, media and entertainment, retail and e-commerce, and others. Among these, IT and telecom represented the largest segment. IT and telecom sector is highly dependent on OSS and BSS systems to manage and simplify their operations effectively.